Lost baggage. All * bags. Route was Philadelphia to Dublin to Aberdeen. I was given a f...

GetHuman984787's customer service issue with Aer Lingus from August 2018

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The issue in GetHuman984787's own words
Lost baggage. All * bags. Route was Philadelphia to Dublin to Aberdeen. I was given a file reference and told I would be contacted within ** hours. I have used the online tracker with the file reference but it hasn’t been updated, the status remains the same “tracing active”*I called and left a VM as agents were all busy*I want to know if our bags are sitting in Dublin or if they just do t know where they are. Only here with my kids for a short time and would like to start our vacation instead of waiting for luggage that may not come
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Aer Lingus

Customer service issue
Reported by GetHuman984787
Aug 13th, 2018 - 7 mons ago
I have an issue with Aer Lingus too
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Seen by 2 customers so far
Similar issue to 335 others
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Timeline
GetHuman984787 started working on this issue
Aug 13th, 2018 12:11pm