I have been having trouble changing my flights and have a few questions. When I first...

GetHuman-mollylfi's customer service issue with Aer Lingus from July 2018

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The issue in GetHuman-mollylfi's own words
I have been having trouble changing my flights and have a few questions. When I first bought the tickets it said that I would only have to pay the booking fee. When I went to change the flights it showed me having to pay a booking fee and the cost of the ticket. If I pay this will the original cost of my return ticket be refunded? I bought tickets knowing there was a large chance that I would have to exchange them but was comforted by being told that there was only a change fee. I have been trying to call for weeks and just been put on hold multiple times. I am very frustrated and just want someone to answer my questions at this point
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Aer Lingus

Customer service issue
Reported by GetHuman-mollylfi
Jul 2nd, 2018 - a yr ago
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
GetHuman-mollylfi started working on this issue
Jul 2nd, 2018 3:26pm
GetHuman-mollylfi indicated the issue is not fixed yet.
Jul 2nd, 2018 3:26pm