Aer Lingus Customer FAQ

To update the name on your Aer Lingus ticket, it is advisable to contact Aer Lingus customer service as soon as you notice the error. A name change fee might be applicable. Please note that significant changes such as changing to a completely different name may not be allowed due to security reasons. Corrections to misspellings or minor name changes can usually be made but it depends upon the policy of the airline. It's always important to ensure your name matches what's on your ID and passport when booking your ticket.

Boarding documents or passes are usually issued after your flight booking and check-in. You can check-in online for your Aer Lingus flight via the website or mobile app 30 days up to 2 hours before departure. Once the online check-in process is completed, you'll have the option to print your boarding pass, send it to your email, or save it on your mobile device (if you're using the app). Remember to bring your boarding pass and a valid photo ID to the airport. Please note that some airports and flights may have different check-in deadlines. Always double-check your departure times and check-in deadlines.

You can pre-book your seats on your Aer Lingus flight through the "Manage My Booking" section on the Aer Lingus website. This option typically becomes available 30 days before your flight's departure. Please note that pre-booking of seats may come with an additional fee, depending on the fare type you originally purchased. If your booking is managed by Tui as part of a package, it might be worth reaching out directly to them for specifics on how to manage your Aer Lingus flight details.