Ok, this gets complicated REAL quick... and I have ALL the details AND documentation, t...

GetHuman1486390's customer service issue with Advance Auto Parts from November 2018

1 view
 | 
29 similar
 | 
0 following
Help with my Advance Auto Parts issue
First: share to improve GetHuman1486390's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1486390's next move: call Advance Auto Parts.
The best way to get your problem resolved is to tap the button below to start calling Advance Auto Parts. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1486390 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1486390's own words
Ok, this gets complicated REAL quick... and I have ALL the details AND documentation, too. I have an '** Dodge Grand Caravan SXL that needs an EGR valve... so, I got on your site and was HIT with a **% off on-line discount... that was GOOD and THEN, it sort of went downhill after, that ? I typed in my vehicle description and the part I needed and it came UP with a few options. My good friend, a certified Dodge mechanic, told me the part number I needed... ***-***, the electric one ( NOT the vacuum line model ) and the site had one, a Dorman OC Solutions, model ***-*** and IT came with a "limited lifetime replacement" for $**.** AND with the **% discount it would be $**.**. So, I clicked "Add to cart" and I went to pay for it and I filled out the form, but when it got down to the payment area nothing was*"highlighted" and it wouldn't take ANY information, so, I HAD to call your customer service * and I spoke to a very nice man, Marvin, ( Ref.******* ), who was very helpful ( I wrote a great review about my "experience" with him ) and he said there was a problem with the site and he ALSO, said that part ****-*** was NO longer in stock and said the manufacturer was no longer MAKING that part, which, HE thought was rather, strange ? At THAT point, he could tell I was a little "upset" and he said, "Let me see what I can do." and he bumped me UP to the next Dorman model B********** for $***, BUT it only, had a "** day replacement if defective" warrantee, which, "I" thought was strange... why would the CHEAPER one have a better warrantee than, the MORE expensive model ? ? ? At THAT price, he could tell I was a little upset, again and then, he said he could "cut it down a bit" and he ALSO, offered me an additional *% off, making my total discount **% AND he added the * day shipping and after, "confirming" with a technician that it was, in fact, an electric model, I purchased the item and * days, later ( not counting Sunday ), I received it on *** *****. I worked in a S&R Department, before and after, looking at the paperwork... even, "I" was confused... on several different levels, as, it sent UP "red flags" of NON-conformance ? So, I checked with my Dodge friend and he confirmed that, it is in FACT, the original part ****-*** ( for $**.** WITH the * "limited lifetime replacement ), as, its ALSO, stated on the part box, ITSELF and there's a *nd label attached and IT reads, "*******AB, however, on the Packing Slip the part * is the same, BUT on the Conformation Shipping email you sent me ( ********* ) IT says the part * is "B**********DOR", which, was $***.** ? ? ? So, according to YOUR "records", I received part ***********DOR, which, sold for $***.**... MINUS the **% discount AND also, what Marvin "cut it down" to of $**.** and my final cost being $**.**... when in FACT, its the part I originally, wanted for $**.**... ( WITH the "limited lifetime replacement"... that I was told was out of stock ? ) but was sent with the WRONG billing documentation... ( for a part that I did NOT receive... with a bad warrantee ) ? Now, since, it IS the original part I wanted in the *st place ( even, with the **% discount it comes to $**.** and I guess Marvin can "cut it down" the extra $*.** to what I paid for of $**.** ) and it IS bought and paid for... what I would like from YOU is the correct documentation that it IS part ****-***... WITH the corrected "limited lifetime replacement" and NOT the "** days if defective".*I hope "more details" IS better ? Thank you...
GetHuman1486390 did not yet indicate what Advance Auto Parts should do to make this right.
I have an issue with Advance Auto Parts too
How GetHuman1486390 fixed the problem
We are waiting for GetHuman1486390 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Advance Auto Parts's attention and get better help faster. Tap below to get started.
Having Advance Auto Parts issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Advance Auto Parts email you?
This email address isn't valid
Follow this issue
See how GetHuman1486390 fixes it.
This email address isn't valid

Advance Auto Parts

Customer service issue
Reported by GetHuman1486390
Nov 3rd, 2018 - a mon ago
I have an issue with Advance Auto Parts too
Not resolved
Seen by 1 customer so far
Similar issue to 29 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1486390 started working on this issue
Nov 3rd 11:23pm