I went in to your Outlet store @ Phoenix Premium Outlets in Arizona. I found a great de...
GetHuman1622466's customer service issue with Adidas from November 2018
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The issue in GetHuman1622466's own words
I went in to your Outlet store @ Phoenix Premium Outlets in Arizona. I found a great deal which clearly stated $**.** with an attached red tag which stated there was an additional **%. Before I saw this I asked an employee about the sale. He stated everything was **%, so when I saw the sale with the additional savings, I didn't question it. The price and additional sale tag was displayed in a plastic casing.*I received a different story at the register. Celeste, a supervisor at the cashier told me closeout deals don't include additional savings. I had * pairs of sneakers for my nieces and planned to return for * pairs of sneakers for my nephews. Then the Manager, Marcus came over to reiterate what Celeste told me. He said I could either pay the price listed or he could give me the **% I was supposed to get from $**.**. I said to him that's not right. He said, what would you like me to do? I said exactly what the tag said, additional **% of of $**.**. He refused. To me, that's not great customer service. I should receive that deal for future purchases, a credit or something. I love shopping at your Outlet. *Thank you for your time.
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