How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Acorn TV phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4
Here is how our research team describes the way the Acorn TV phone system greets you: Hi, thanks for calling Acorn TV customer service. If you have questions regarding billing, such as updating your credit card, canceling your account, filing a dispute, or how to switch your membership, please press 1. For questions regarding sign-up issues, including updating a password or changing an account email address, please press 2. For technical issues such as playback errors, error messages, audio, or captions problems, please press 3. For all other questions or concerns, please press 4 now or wait for the next available representative.
Below are some clips we've found from Acorn TV's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Hi. Thanks for calling Acorn TV customer service.
Hi. Thanks for calling Acorn TV customer service.
If you have questions regarding billing, like updating your credit card, canceling your account, billing disputes, or how to switch your member membership, please press one.
Questions regarding login or sign up is issues, including updating a password or changing an account email address, please press two."
Excerpt from a call with Acorn TV
Sunday, March 31, 2024 9:47 PM
What are the hours and when should I call?
Acorn TV operates the call center for this 888-370-2597 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 85 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Acorn TV phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Acorn TV staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Acorn TV is Thursday.The most busy day to call is Wednesday, which averages 91% more phone calls by comparison.Again, this is based on a sample of 85 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Acorn TV is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Acorn TV staffs the call center well on Thursday.
Why call this Acorn TV number?
Below is a sample of recent calls to Acorn TV, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble accessing Acorn TV: "I bought a new Firestick for my TV in my bedroom and now I don't get Acorn TV on it."
- From a call lasting 10m 39s , Apr 16, 2024 7:41 PM
Password reset assistance: "I bought a new Firestick to go in my TV in the bedroom and I do not remember my password to watch Acorn TV."
- From a call lasting 6m 46s , Apr 16, 2024 7:25 PM
Trouble accessing Acorn through Amazon Prime: "I've been buying it for a year or so and now it says to start my thirty day free trial."
- From a call lasting 4m 14s , Mar 31, 2024 9:47 PM
Technical issue with streaming: "I can't watch anything on Acorn, and the same thing happens every time I punch Acorn."
- From a call lasting 9m 51s , Mar 25, 2024 11:25 PM
Billing inquiry: "I got charged twice for my Acorn TV and can't figure out how I signed up for the additional Roku entertainment charge."
- From a call lasting 22m 10s , Mar 18, 2024 9:39 PM
Billing discrepancy refund request: "I am paying for Acorn TV twice and would like a refund of the sixty nine ninety nine you received from my credit card."
- From a call lasting 7m 13s , Mar 8, 2024 6:50 PM
Assistance with account access: "I keep getting prompted to start a free trial despite logging in multiple times."
- From a call lasting 8m 42s , Feb 25, 2024 4:24 PM
Assistance with account access: "I signed up for trial account, but can't seem to access it on a different TV."
- From a call lasting 4m 24s , Feb 24, 2024 8:06 PM
Missing English subtitles: "Episodes 3 and 4 have no English subtitles, but the first two did."
- From a call lasting 22m 30s , Feb 20, 2024 8:49 PM
Playback issue on TV: "Start watching. After about twenty seconds, it goes away and and takes me all the way back to my home screen."
- From a call lasting 6m 51s , Feb 8, 2024 7:24 PM
More Ways to Contact Acorn TV Customer Service
There are of course other ways to contact Acorn TV customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Acorn TV will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Acorn TV customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Acorn TV's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Acorn TV agent. This phone number is Acorn TV's best phone number because 14,904 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-370-2597 include and other customer service issues. Rather than trying to call Acorn TV first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Acorn TV has 1 phone number. It's not always clear what is the best way to talk to Acorn TV representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Acorn TV. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Acorn TV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.