I have been ringing for over * weeks now to arrange repairs to my Acer Aspire laptop. The laptop is * months old, * months when I originally called, and the screen went black and is unusable.*I was eventually chatting to a chap called Jean who issued me with a Case ID - *******N, however I had to get all my information off the laptop as I am attending a lot of courses now. He closed the case down without telling me. I went back on the phone to let him know I had got all the information transferred to a memory stick by someone who knew how to do this. I was actually talking to another chap, Zintle, who was most helpful, explaining the system was down on that day (Friday **th March) and to send an email detailing my name, address, telephone number, SNID and the problem I was experiencing. I did this that same day and sent it to the email address he provided me with (*****@***.com). *To date, I have neither received a returns label or heard from Acer with my Case ID number, both of which I was told to expect. I am most unhappy and very disappointed in your Customer Service, Technical Department and Aftersales team.*I request this be dealt with immediately. It has already been over a month since the computer stopped working, I have been unable to complete coursework*homework (my tablet is old and doesn't support much of the files required) and have started another * new courses this week. This situation cannot be allowed to continue as it is unsustainable and impossible.*In the time it has taken already, the laptop couldo have been repaired several times with the * - ** days repair time.*I apologise for my distress and unhappiness, however I need my laptop in full running condition.*Also, during all the phone calls I made, I wasted my monthly allowance for February and March by being put on hold so much, I do understand we are in a pandemic and calls are longer, but not to the extent of losing all my credit over a period of * plus weeks.*Kind regards and hopefully, a satisfied new Acer customer *Beverly Weightman
GetHuman5878436 did not yet indicate what Acer should do to make this right.