Good morning: I have two issues.**First, I found an on-line for "Stihl Dealer Days" wh...

GetHuman2701841's Complaint issue with Ace Hardware from April 2019

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The issue in GetHuman2701841's own words
Good morning: I have two issues.**First, I found an on-line for "Stihl Dealer Days" which stated that these days ..."are going on now through May ***th at your local Elder's Ace! We have great deals on chainsaws..."**The URL is HTTPS:**EldersHardware.Com*Stihl-Dealer-Days***Further, the website indicates that they ought to be a $** discount off of a Stihl MS-***.**I went to the Chickamauga, GA Elder's Ace and purchased a Stihl MS-*** this week-end, but there was no promotion.**Is it possible to get the $** as a rebate, please?**I have the receipt and will be happy to email you a copy of it if you would like or send you detailed information from it if that is your preference. If so, please let me know.**Secondly, the Stihl MS-*** chain saw I purchased had the chain on backwards. I didn't notice this until I got home and tried to use it.**I was able to remove the chain, reverse it, and reinstall it without incident. Other than that, the saw seemed fine and cut well and safely.**However, this seems to be poor product set up and I wanted to alert you to this.**I have a photo of it as I was given it, i.e. with the chain on backwards and before I reversed it. I will be happy to send this to you if you would like. **I wanted to bring this to your attention.**Please advise about the absent $** discount.**Thank you.

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Ace Hardware

Complaint issue
Reported by GetHuman2701841
Apr 8th, 2019 - 2 years ago
Fixed
Seen by 22 customers so far
Similar issue to 62 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman2701841 started working on this issue
Apr 8th, 2019 2:58pm
GetHuman2701841 indicated the issue is not fixed yet.
Apr 11th, 2019 6:17pm

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