We found a pellet stove online item ******** *And it said online it was in stock at the...

GetHuman-tristenh's customer service issue with Ace Hardware from November 2018

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The issue in GetHuman-tristenh's own words
We found a pellet stove online item ******** *And it said online it was in stock at the local store. We packed up and drove to the store where we were informed it would have to be ordered. Not only was that stove not I stock they didn’t have any at the store. So we decided we would order one online. So we found the one we wanted and added the promo code (expires at the end of November ****) and it said we didn’t qualify. The coupon code is for **% off a purchase off $**** the pellet stove was $*** so there’s no reason it wouldn’t qualify since it’s more than *** dollars. So to resolve the issues *) not being in stock I store after the website said it was in stock and *) the coupon code should work so we will still order online, I just want the **% off the stove with the promo code. *Even if the code doesn’t “qualify” with that purchase* giving the **% off for the inconvenience of driving all the way to Ace just for the stove to not be in stock.

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Ace Hardware

Customer service issue
Reported by GetHuman-tristenh
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 29 others
0 customers following this

Timeline

GetHuman-tristenh started working on this issue
Nov 9th, 2018 2:45am

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