I had a return at a store and they did not have enough cash so they put the refund onto my card. Now my account now card is not working and was told to verify my id. When entering my information it says my account number is wrong but I have my paper work with account number on it and also have called to verify my account number. And it is now saying I have a zero balance when there should be $*,***.** on my card. Now I am unable to pay my bills and am going to have my power shut off because of this problem and also two money paks that green dot did not allow to be put on a different card. They say I have to wait for a refund check. So I need to get my account now card to work or else I will have no power to my house. ... This is a big problem because it takes up to a week to verify your if and it’s already been * days because they say my account number is wrong and have locked me out of my account now online.
Because all of my money is on this card and I can’t use it.
Help with verifying id and once it’s been sent in immediate release of funds. Not waiting a week.