My issue relates to Sofitel (an Accor Hotel Group brand) charging my credit card for an...
GetHuman2840140's customer service issue with Accor Hotels from May 2019
Help with my Accor Hotels issue
The issue in GetHuman2840140's own words
My issue relates to Sofitel (an Accor Hotel Group brand) charging my credit card for another guest without my permission. The phone no. listed on GH page, *** *** ****, is no good, at least for North American callers. Found this no.: *** *** **** on website. It's "Reservations," but caller can ask human for "Accor Customer Care Team" when answered if a non-reservation issue, which is what I did.
GetHuman2840140 did not yet indicate what Accor Hotels should do to make this right.
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How GetHuman2840140 fixed the problem
I found toll-free Accor Reservation tel* for North American callers on the Accor website. Called no. & asked to asked for help related to billing. Rep transferred me to customer service team.
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