Hi!*We wanted to attend the Monsta X concert in LA on Aug **th.*We were not sure if we...
GetHuman2636674's customer service issue with AXS Tickets from March 2019
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The issue in GetHuman2636674's own words
Hi!*We wanted to attend the Monsta X concert in LA on Aug **th.*We were not sure if we could get tickets because we had heard they sell out fast.**So, we purchased tickets to the Monsta X concert in Dallas TX first, hoping that we could resell them if we got tickets to the LA event.**We got two tickets to the Dallas Concert.*Then when the LA tickets went on sale, we had multiple devices open (as recommended in several blogs we read, this is our first time purchase of concert tickets like this). We ended up with three tickets to the LA event.**Is it possible to sell back the two tickets to the TX event and one of the LA event tickets?
GetHuman2636674 did not yet indicate what AXS Tickets should do to make this right.
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How GetHuman2636674 fixed the problem
We called the AXS helpline and were able to cancel the * tickets we did not want because it was within ** hours of the sale of the tickets to us. IT probably also helped that those events sold out in under ** minutes.
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