I have Gate Way Modem which is ** years old. It does not have capability of even settin...

GetHuman-krajmem's Device Support issue with AT&T from March 2021

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The issue in GetHuman-krajmem's own words
I have Gate Way Modem which is ** years old. It does not have capability of even setting up a password for the guest when they come to visit me. I always end up in giving my password compromising my privacy.*I contacted customer service and tech support yesterday (**********) and they both have agreed, it is very old modem It need be replaced with new one. They also said that company require them to bill me monthly fee for the modem. (Basically I need to rent it). *It is hard for me to understand, why AT&T cannot replace my old one with new modem at NO COST to customers supporting one's privacy issues.*Sir, I always respect your company policy. I appreciate if you could kindly help me with my request by upgrading to new MODEM. I thank you in advance and look forward to hear from you.*Thank you *Kothanur Rajanna*(***) ***-****

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AT&T

Device Support issue
Reported by GetHuman-krajmem
Mar 16th, 2021 - 4 months ago
Not resolved
Seen by 20 customers so far
Similar issue to 4661 others
0 customers following this

Timeline

GetHuman-krajmem started working on this issue
Mar 16th 12:58am
GetHuman-krajmem indicated the issue is not fixed yet.
Mar 18th 11:23pm
GetHuman-krajmem indicated the issue is not fixed yet.
Mar 19th 10:25pm

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