I tried to get internet services through AT&T but when the technician came to do the in...

GetHuman-lynndunh's customer service issue with AT&T from October 2020

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The issue in GetHuman-lynndunh's own words
I tried to get internet services through AT&T but when the technician came to do the install he could not get a signal. He suggested I get a Home Base from AT&T. I bought the unit from the AT&T store in Traverse City, Michigan, on *********. But I could not get a signal with the Home Base either, so it was returned to the store on *********. I received a bill in the amount of $**.** from AT&T for wireless service. I went back to the AT&T store on ********* and the store associate I talked with said this should have been cancelled when the Home Base was returned and bill pro-rated. She calculated the amount to be refunded, $**.**, but was unable to transfer this amount back to my credit card. She gave me a phone number to call, ***-***-****, which I have called * times, but I keep getting transferred from one department to another and and still have not been issued the refund. The account number is ************. I do not have a cell phone number for this account as I only had it for * days.*So what I am asking is for you to transfer the $**.** from this account back to my credit card.* Thank you,* Lynn Dunham

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Customer service issue
Reported by GetHuman-lynndunh
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 3790 others
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GetHuman-lynndunh started working on this issue
Oct 2nd, 2020 1:45pm