My neighbors have fixed wireless, even the house right next to me. I am told I cannot g...

GetHuman5317927's customer service issue with AT&T from September 2020

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The issue in GetHuman5317927's own words
My neighbors have fixed wireless, even the house right next to me. I am told I cannot get it even though I am a mile and a half from the tower (direct line of sight). Apparently an engineer 'accidentally' marked my address as unavailable. That is what I was told by Charles Key, one of your managers. I contacted him many times and he initially said he was going to fix it. After * months he said he was no longer in that area and that I should call Bo Atkins (his work name isn't Bo but something else). I was told he is the manager for that region (Zip Code *****). **I contacted him and initially he said he would take care of it. After several emails and weeks of waiting he asked me to give him one month to get it fixed. I did. I tried to contact him and apparently he has blocked my number. It rings once and goes straight to voicemail. If I call from a friend's phone it rings several times (still never answered) before going to voicemail. I have also tried emailing him to no avail. That is incredibly unprofessional. **I am currently paying AT&T for the following services: ** DirecTV accounts (over $*** each)** smart phones*Fiber Internet in my Nashville home*Samsung Gear s* Service*IPad service *DSL at my lake house (that's where I need a higher speed connection)*Phone line at my lake house**I don't understand how a company of this size, and with my years (over **) of paying for AT&T services I can be treated this way. **My wife and I have the opportunity to work from home but because of the weak Internet connection, we are unable. **The service is available and I could have it tomorrow if someone there would take an interest in my situation. I am asking that someone with the will and the power to fix your mistakes (marking my address as unavailable and not returning my calls) to get this corrected.

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AT&T

Customer service issue
Reported by GetHuman5317927
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 3836 others
0 customers following this

Timeline

GetHuman5317927 started working on this issue
Sep 30th, 2020 6:45pm