My name is Careta Russell. Several months ago I went into an ATT store and asked that...

GetHuman4860005's Dispute a Charge issue with AT&T from May 2020

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The issue in GetHuman4860005's own words
My name is Careta Russell. Several months ago I went into an ATT store and asked that ********** (a tablet) be removed but apparently it never was. I also requested that ********** be removed over a year ago as the user of that phone passed away in **** but apparently it was not. I was told that credits would be issued for this but I've never received them. It was also requested that ********** be removed as that line was moved over to Sprint with a new phone number but it's still on the bill. We noticed some discrepancies on the bill and my Granddaughter, Raven Russell-Warren, an authorized user, went to an ATT store in Orlando and requested all these things again but yet none of it was removed. And now the bill is huge. I would like my billing issue resolved and I feel this bill is massively incorrect.

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AT&T

Dispute a Charge issue
Reported by GetHuman4860005
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 4201 others
0 customers following this

Timeline

GetHuman4860005 started working on this issue
May 23rd, 2020 12:49am