My name is Careta Russell. Months ago I moved most of my service to Sprint. Several mo...

GetHuman4860005's Dispute a Charge issue with AT&T from May 2020

Help with my AT&T issue
First: share to improve GetHuman4860005's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4860005 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4860005's own words
My name is Careta Russell. Months ago I moved most of my service to Sprint. Several months ago I went into an ATT store and asked that ********** (a tablet) be removed but apparently it never was. I also requested that ********** be removed over a year ago as the user of that phone passed away in **** but apparently it was not. I was told that credits would be issued for this but I've never received them. It was also requested that ********** be removed as that line was moved over to Sprint with a new phone number but it's still on the bill. We noticed some discrepancies on the bill and my Granddaughter, Raven Russell-Warren, an authorized user, went to an ATT store in Orlando and requested all these things again but yet none of it was removed. The only number that should be on that account is **********. And now the bill is huge. I would like all this resolved.

GetHuman4860005 did not yet indicate what AT&T should do to make this right.

How GetHuman4860005 fixed the problem

We are waiting for GetHuman4860005 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Forward My Landline Phone to My At&t Cell Phone?How Do I Enroll in Autopay on At&t?How Do I Unlock My At&t Sim Card?How Can I Change My At&t Plan?How Can I Pay My At&t Bill Online?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Dispute a Charge issue
Reported by GetHuman4860005
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 4200 others
0 customers following this


GetHuman4860005 started working on this issue
May 23rd, 2020 12:42am