on ********* I cancelled my Uverse account **********. I made a payment for what shoul...

GetHuman4843877's Dispute a Charge issue with AT&T from May 2020

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4843877's own words
on ********* I cancelled my Uverse account **********. I made a payment for what should be all monthly service up until the **** termination date. I also returned all equipment as instructed. After termination I received a billing for $***.**. When I called customer services I was verbally told this was a Company Policy termination charge. I said there was no contract or any other type of agreement that would require such a charge. I then wrote customer relations in Atlanta and asked to be supplied with any contract or document they may have in file that would cause a termination charge. Several follow up were made because I had not gotten any response. In fact, my last request to them dated April **, **** still has not been responded to. Now come May **, **** and I get an account notification letter from Credence collection that AT&T has turned over the $*** disputed charge to them for collection.*I have the following questions:**. Is this a scam deal from Crediance?**. Has the desputed charge actually been assigned to Crediance without my knowledge?**. Is there some reason I can't get a reply from "anyone" in AT&T that makes sense about why the $*** charge was made in the first place?*You can email me at *****@***.com

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AT&T

Dispute a Charge issue
Reported by GetHuman4843877
May 19th, 2020 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 4177 others
0 customers following this

Timeline

GetHuman4843877 started working on this issue
May 19th, 2020 7:48pm
GetHuman4843877 indicated the issue is not fixed yet.
May 20th, 2020 12:44pm
GetHuman4843877 indicated the issue is not fixed yet.
May 20th, 2020 12:44pm
GetHuman4843877 indicated the issue is not fixed yet.
May 20th, 2020 5:23pm