Hello,**I was hoping to call the same person I spoke to last since she was very polite...

GetHuman-ziephsju's Dispute a Charge issue with AT&T from December 2019

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-ziephsju's own words
Hello,**I was hoping to call the same person I spoke to last since she was very polite and extremely helpful, but I was reminded of the last two phone calls ( almost * hours long each) to have the issue be “resolved” and have my account return to the conditions that I signed up for. Now I have decided to write an email in hopes of being very clear and to not waste so much time on the phone.**The summary: * - * * I had an account with T-mobile that I was happy with based on the monthly price and quality of service* - * * My employer announced that they offer a discount with AT&T* - * * Knowing that AT&T is more expensive but rumored to have better service I thought the discount would at minimum make the monthly bill the same or better* - * * I decided to go IN PERSON and have an actual point of contact to not have anything go wrong.* - * * I got confirmations and made sure and asked over and over again that is ***$ is what I am expected to pay and the answer was yes BOTH times I had to go back to the same person to address the issue.* - * * Every time it was “fixed” I was told it takes for the discount to take effect, which I was more than patient and understanding * - * * In total I went in person twice and called on the phone for hours twice.* - * * In all attempts I got off the phone thinking the problem is resolved and the discount that I was promised would be honored.**Issues I hope to resolve:*- * * Refund all overage amount past the ****$ monthly*- * * Restore my account to have that monthly payment initially agreed upon****Now, I have never missed a payment and I purposely set up auto pay because I never have time to check up on things that should never change randomly on their own, and frankly its absurd that a good paying customer that is never late on a payment has to put up with this.**I have been over charged for months and months, so I put a stop to the auto pay till the issue is resolved.**The times I have called and the notes were taken onto my account could be used as reference. Please help me in resolving this issue because I would rather stay with AT&T rather than having the hassle of moving * lines to T-Mobile.**If a call is necessary please let me know, but I am hoping this con be resolved through email which is more convenient for me, otherwise I will make myself available for a phone call.**Phone number: (work cellphone phone)**Account phone number: *Account ***I am not the type of customer you have to worry about, I would be happy to simply turn on auto pay and set it and forget it, please advise on how we can proceed. And I want to stress that this issue might be automatic and the last lady that helped me was very helpful and cordial, it just seems to be a series of unfortunate events that are taking place here.**Thank you for your time and consideration**I patiently await your reply

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AT&T

Dispute a Charge issue
Reported by GetHuman-ziephsju
Dec 11th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 4601 others
0 customers following this
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Timeline

GetHuman-ziephsju started working on this issue
Dec 11th, 2019 3:42am