Hello I'am an AT&T business customer and have been for ** * years. I recently received...

GetHuman4035562's Cancel Service issue with AT&T from December 2019

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Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle.
The issue in GetHuman4035562's own words
Hello I'am an AT&T business customer and have been for ** * years. I recently received my monthly bill stating I owe more than double my normal telephone bill. When I contacted the ****-***-**** number I spoke to representatives of your company that were unkind and unwilling to transfer me to their supervisor to better help me resolve my issue. I was told by a representative named Gloria that her supervisor by the name of Elda Zaragoza would be calling me back. I have not heard anything yet. This process I feel this is very disappointing and unprofessional by your company. I now feel as if I want to cancel my service with your company after ** * years. I would like to speak to a supervisor or manager that can better help me resolve my issue so I can focus on running my company and not renegotiating my terms to phone plans that I will not be using. Your help would be greatly appreciated. **Thank you,*Danny

GetHuman4035562 did not yet indicate what AT&T should do to make this right.

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AT&T

Cancel Service issue
Reported by GetHuman4035562
Dec 3rd, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 4590 others
0 customers following this

Timeline

GetHuman4035562 started working on this issue
Dec 3rd, 2019 9:03pm
GetHuman4035562 indicated the issue is not fixed yet.
Dec 4th, 2019 2:23am
GetHuman4035562 indicated the issue is not fixed yet.
Dec 4th, 2019 4:30pm