I called to upgrade my phone( been a customer for over ** yrs) and was told how to get...

GetHuman-mfabrega's customer service issue with AT&T from August 2019

Help with my AT&T issue
First: share to improve GetHuman-mfabrega's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mfabrega may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman-mfabrega's own words
I called to upgrade my phone( been a customer for over ** yrs) and was told how to get a FREE upgrade on an iPhone *, for myself & my husband. I was told to follow the link, I asked why there was a **.** charge monthly if I was getting the phone for free. I was told i would get charged, then credited the **.** monthly. Get the phone, call Bc I only received * & she tells me that the charge is for the phone. I said why was I told I would get credited like I did before when I had ordered phones, and was told NO. No upgrade for free, no credit. So I am telling you I will be shutting our account w-AT&T. This is no way to treat a customer that not only has been loyal but pays bill immediately. Can’t believe this is how a huge company deals w customers. I want the address to return my phone. *Marlene & Jorge F*bregas****-*******

GetHuman-mfabrega did not yet indicate what AT&T should do to make this right.

How GetHuman-mfabrega fixed the problem

We are waiting for GetHuman-mfabrega to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Forward My Landline Phone to My At&t Cell Phone?How Do I Enroll in Autopay on At&t?How Do I Unlock My At&t Sim Card?How Can I Change My At&t Plan?How Can I Pay My At&t Bill Online?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-mfabrega
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 10937 others
0 customers following this


GetHuman-mfabrega started working on this issue
Aug 3rd, 2019 12:25pm

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers