AT&T Customer Service Issues

I am Yolanda F. and I have been attempting to address a phone service issue. Despite reaching out to the sales representative and contacting customer service multiple times, I have not received a satisfactory resolution. As a new customer of Wireless Service, I am disappointed in the service provided by AT&T. I have been asked to return the phones within the 14-day window, but now I am being told to pay $[redacted] for them. I tried to contact a representative, but have not received a call back. I am frustrated with the lack of response and assistance from AT&T. I kindly request help in resolving this matter, returning the phones, and restoring my account status.

I use Direct TV Now and I'm trying to claim my $15 rebate for the CBS blackout. However, after spending over 3 hours on four separate occasions trying to contact them, I have had no luck. The AT&T representatives frequently put me on hold in the hopes that I will hang up. They either claim ignorance about the rebate or redirect me to another number. Most frustratingly, many of the calls are answered in a location with a significant language barrier. Dealing with AT&T has become a nightmare for me. I am now considering switching to a new provider for TV, phone, and internet services.

I have contacted multiple times regarding my ongoing issues with failed data, dropped calls, and texting problems. I have reported these issues, had tickets created, and received no feedback on the resolution. Despite promises to follow up, I have not heard back at all. This problem began a year ago after a severe storm, impacting service in the area. I have spoken to other AT&T customers experiencing the same problems. As a paying customer, I expect reliable service.

While traveling to Europe with my son, we faced issues with our Cricket service not working there. We contacted AT&T customer service and purchased a prepaid SIM card with international service for texting and [redacted] minutes of talk time. We were under the impression that we would also have data, but upon arriving in Rome, we couldn't make any calls and were unable to contact our family or Best Western for assistance. Despite assurances from AT&T representatives, we were left stranded without communication. Even after buying the SIM cards at the local store and paying fees, we only had limited texting ability when connected to Wi-Fi. The situation caused a lot of stress and fear for us and our family back home. Even after visiting an AT&T store again and explaining our situation, we were informed that the service only works in Canada and Mexico, not in Europe as we had requested. This experience has been incredibly difficult and frustrating, and we are still concerned about our safety while traveling with unreliable phone service.

I want to address an issue I'm having with my DTV service. The agent I spoke with provided misleading information about the services I would receive, including MLB, NFL, and HBO trials which I did not get. I've attempted to contact ATT customer service multiple times but faced long wait times and struggled to reach a representative. I'm disappointed that I can't even cancel my service without speaking to someone directly. The experience has been frustrating and I hope to get this matter resolved promptly.

I have been a loyal AT&T/DIRECTV customer for years. Upon moving last year, I unknowingly extended my DIRECTV contract by 2 years, which was not communicated to me. Additionally, my bill increased by $30 due to a promotion expiration without prior notice. Opting not to renew, I faced an undisclosed early disconnection fee with unhelpful customer service after a lengthy phone call. Feeling frustrated and taken advantage of, I plan to seek services elsewhere once my AT&T contract concludes. This experience has left me disappointed by a company where I spend at least $[redacted].00 monthly.

The technician did not show up, and the customer service representative provided misleading information about when they would arrive, initially stating that the tech would call directly. His name is Ron CD6449. Ron prevented me from speaking to a manager and claimed there was no corporate number. Instead, he transferred me to Jeff in cancellations. Jeff finally provided a corporate number, [redacted], but they promptly disconnected the call. Due to this experience, I had to miss work and my son's open house. I am disappointed by the treatment of customers in this program. This cancellation was a result of the unprofessional behavior and misinformation regarding the installation. It seems that program recipients are not a priority, raising questions about the purpose of this program.

I have had three technicians attempt to set up my high-speed internet, but each one has only been able to run an unsightly cable along the wall from the current wall connection. Having 25-30 feet of visible cable is not acceptable. The issue stems from the wall connection placement, which did not account for the modem location. I am frustrated with the lack of resolution from customer service. I am a paying customer for TV, internet, and phone services, and this experience has left me extremely dissatisfied. I may have to seek service from another provider instead. -Frank R.

I've been an AT&T Internet customer since [redacted] while living in a rural area. Initially, I had a 3 Mbps plan which worked fine until last year when I discovered I was on a 1.5 Mbps plan without my consent. Lately, I've been experiencing slow download speeds even for SD YouTube clips and streaming movies is nearly impossible. Additionally, my internet is bundled with DirecTV, and I have been paying for the 3 Mbps plan at $53.00 per month for years without receiving the bundled price. I'm looking to have my 3 Mbps plan reinstated and functioning properly. I also have images of my AT&T box left open with weeds growing out of it. I am concerned if I was downgraded to discourage me from seeking help.

I have been experiencing phone issues for the past two months at [redacted] Detroit Street, Dearborn Heights, MI, where my 92-year-old mother and 80-year-old aunt live. Initially, there was a complete inability to receive calls, and now it's sporadic. Despite technicians visiting multiple times and confirming the problem is external, the issue has persisted. Callers hear 1 or 2 rings followed by a busy signal. It's crucial to resolve this promptly as my mother and aunt rely on the landline and do not use cell phones. Please repair this issue or contact me at [redacted] to discuss further. Grateful for your assistance. Best regards, Barbara vonKnipper.

Hello, my name is Sahra Everage and I have been a long-time customer of AT&T since the days of sbcglobal.net. However, I must express my dissatisfaction with the current level of service. While I do not have any issues with my internet or phone service, I have encountered problems with the customer service representatives. When I upgraded my internet speed during a promotional period, I was told my bill would be around $86 to $[redacted], including the $30 for unlimited data, but there seem to be hidden costs not disclosed to me. I am also frustrated with the lack of courtesy from the AT&T customer service team. I am now considering taking my business elsewhere due to these challenges. I have appreciated your service in the past, but the recent experiences have been disappointing. I kindly request assistance in resolving these issues. Thank you, Sahra.

Subject: Unauthorized Credit Inquiry Investigation Request [Redacted] Rios [redacted] 8th Street, Apt [redacted] Phone: [redacted] AT&T August 12, [redacted] To Whom It May Concern, I recently reviewed my credit report obtained from your organization on December 19, [redacted], and identified an unauthorized credit inquiry. After contacting AT&T, the initiator of the inquiry, I requested the removal of their unauthorized inquiry from my credit report. I kindly ask for your assistance in investigating this unauthorized hard inquiry on my credit report to identify the responsible party. Upon completion of your investigation, if my claim is validated, I request the removal of the inquiry and an updated credit report to be sent to the provided address. Should the inquiry be proven valid, I request a detailed explanation of the investigation procedures within 15 business days after its conclusion. Thank you for your support in resolving this issue promptly. Sincerely, Jenavie A. Rios

Subject: Displeased with AT&T Customer Service I am writing to express my extreme disappointment with the service I received from AT&T. Despite calling multiple times to confirm that I would not incur any fees for cancelling my contract due to moving to a different apartment within the same building, I have faced numerous difficulties. I have transcripts from online chats assuring me that termination fees would be waived. However, I have been hung up on, redirected, and provided with incorrect information. I had made arrangements based on this assurance, including my boyfriend's order for internet service. I am deeply frustrated by the lack of transparency and miscommunication from AT&T. As a previously satisfied customer, I am now compelled to seek assistance from corporate to address this issue. I will also be sending a handwritten letter to the corporate office. I kindly request prompt resolution and look forward to hearing from you soon. Sincerely, Shanna K. [redacted] Schiller Park, IL [redacted]

I had fiber optic WiFi and DIRECTV installed on July 28th. However, a week later, on August 1st, I found the fiber optic wire disconnected on the ground. After multiple calls, I got an appointment for August 5th, but the technician couldn't fix it due to a tree blocking access. I had another appointment scheduled for August 13th. Whenever I talk to AT&T representatives, they seem unaware of the issue and only have records of my appointments. It's frustrating as my family relies on the WiFi for work and studies. Despite being a customer for 20 years, the service experience has been disappointing. I hope to have the internet and TV working again by tomorrow.

I received a mailer from AT&T regarding upgrading to fiber internet and scheduled a service appointment. The technician arrived, but I missed his initial call. Despite several attempts to reach him by phone and leaving voicemails, I was unable to connect. I contacted AT&T customer service to address the issue and encountered challenges reaching the technician's manager for assistance. The technician's phone number is [redacted], and I suspect the perceived complexity of the job may have led to his departure. I hope AT&T can address this matter and improve their customer service. As a large company, AT&T should strive for better service. In the future, I may consider switching to a standalone cell phone plan and cancelling DirecTV due to this experience.

Due to a dispute between AT&T and Nexstar, we have been without our local channel for quite some time. While I've noticed they have settled with some areas, unfortunately not ours. When I called, the representative mentioned it will take more time but couldn't provide an estimated resolution date. Feeling frustrated about being left in the dark, especially with football season approaching, I've decided to take matters into my own hands. My plan is to cancel my service with AT&T to address the outage. I hope others facing the same issue will consider doing the same.

Subject: Billing Issue and Discrepancies with AT&T Services I would like to address the recent billing discrepancies and issues I encountered with my AT&T services. In August, my bill increased significantly, causing financial strain on me as a Special Education Teacher and my husband, a police officer. Despite assurances from a customer service representative, the promised discounts and credits were not applied as discussed, leading to a higher bill than anticipated. This included misleading information about discounts for switching to AT&T and the buyback promotion which was no longer valid. Upon visiting the AT&T store to resolve the matter, the promised incentives were not reflected in my account, and I was informed about potential misinformation given by commission-based representatives. The bill received did not align with the agreed-upon amount, further adding to my disappointment and frustration. As customers on a tight budget, the unexpected high bills are unreasonable and not sustainable for us. I have made numerous calls seeking resolution, yet encountered more inaccuracies and unprofessionalism. I urge AT&T to address this issue promptly and rectify the misleading information provided. Sincerely, Lisa N.

I have used my credit union's bill pay to pay my AT&T bill for years. However, I received a bill for June stating that the payment was not received and late fees were applied. I have been trying to contact AT&T's billing department but keep getting connected to outsourced representatives that I struggle to understand. Despite my efforts, I am continuously asked to repeat myself and clarify payment information. I requested to speak with someone in the United States for billing assistance but was transferred back to an outsourced representative who could not assist me. They claimed they could not charge my credit card, even though I never provided that information as I always pay through checking bill pay. After being on the phone for an hour, I am still unclear about the situation. Eventually, I was informed that they did receive my payment, but previous representatives were unsure and unable to explain the late fees adequately. Frustrated and with a headache, I asked them to simply bill me for any charges and ended the call. All I wanted was clarification on the late fees and communication with someone I could understand. This experience has left me very disappointed with AT&T.

Dear Mr. White, My name is Melvin H. and my wife, Elizabeth H., has been a long-time customer of your service. We were scheduled for a service appointment between 12pm and 4pm today. Unfortunately, the technician did not show up, and after contacting customer service, I was informed that they were overbooked. I had to wait for 2 extra hours and was disappointed to learn that the technician would not be coming at all. There was no prior notification, and I had to take the initiative to inquire about the issue. The supervisor I spoke to could only reschedule the appointment for the next day between 8am and 12pm. Despite requesting to be the first appointment, I was told that it was not possible. This experience has left me dissatisfied due to the following reasons: 1. Overbooking should be avoided. 2. Customers should be promptly informed if a technician cannot make it. 3. For rescheduled appointments, priority should be given to the affected customer. 4. Asking customers to call if the technician is late is inconvenient. I understand that mistakes happen, but this situation could have been handled better. I hope you can address these issues to improve future customer experiences. My contact details are as follows: Email - [redacted], Phone - [redacted], Address - P O Box [redacted], Onalaska, TX [redacted], Service Address - [redacted] Pine Valley Dr., Huntsville, TX [redacted]. Thank you.

I received the below email regarding a phone I returned within fourteen days and canceled the service. I have all the necessary documentation for this. Please update your records accordingly. Thank you. myAT&T Account | Support AT&T Globe Collection Notice Past due amount: $[redacted].33 Total amount due: $[redacted].33 Account number ending in: [redacted] Date: 08/13/[redacted] Hello, Thank you for choosing us for your wireless service. Your account is now canceled. Your telephone number(s) may be available for 60 days if you decide to return to our services. A final bill shows an outstanding balance of $[redacted].33. Please make a payment to avoid the account being sent to collections, which may impact your credit report. Sincerely, AT&T Online Services Save time with myAT&T Learn about myAT&T Contact Us AT&T Support is available 24/7 for quick and easy assistance. Stay connected with AT&T, even when moving. Visit att.com/move.