I placed an on line order on ********.I went through the whole process. My down payment...

GetHuman3361486's Cancel Service issue with AT&T from August 2019

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If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle.
The issue in GetHuman3361486's own words
I placed an on line order on ********.I went through the whole process. My down payment "due today amount was $**.*change, the taxes on the phone if you will, I opted for to pick up in store. The West Covina Branch. The following day I still haven't recieved an email to go pick it up. I call store talk to Lia, she says yes the phone is ready, come pick up any time. I go to the store at *:** pm. Talk to Claudia, she says she needs my current carrier information. without it she can't give me the phone, so do I just want to cancel? What? I explain to her I wasn't told to bring my carrier information, I call Customer service they get on the phone with her, basically asking why she is not giving me the phone, she says she was trying to save me from paying the down payment by Porting the number? Then she does some stuff on her handheld tablet, takes alot of pictures of my Drivers License then shows me her tablet and says that will be $***. if you want your phone? I just walked out with my mouth open. What kind of treatment is this for a brand new customer? I'm pretty sure now she had no right to take pictures of my Drivers License. somebody please explain this Girls behavior what did she do to my account? something is very wrong here!*I want AT & T to investigate what this girl did on her tablet with my Drivers License and why was she taking pictures of it. and write her up for her rude behavior.

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AT&T

Cancel Service issue
Reported by GetHuman3361486
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 10931 others
0 customers following this

Timeline

GetHuman3361486 started working on this issue
Aug 3rd, 2019 10:53am
GetHuman3361486 indicated the issue is not fixed yet.
Aug 5th, 2019 4:05pm
GetHuman3361486 indicated the issue is not fixed yet.
Aug 5th, 2019 4:06pm
GetHuman3361486 indicated the issue is not fixed yet.
Aug 6th, 2019 6:48am