I am up to date with my accounts. Recently I received a very old account that had alrea...

GetHuman3318093's Dispute a Charge issue with AT&T from July 2019

Help with my AT&T issue
First: share to improve GetHuman3318093's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3318093 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3318093's own words
Eraser a error charge ... I am up to date with my accounts. Recently I received a very old account that had already been discussed about it and as I also do it very frequently with my regular payments. I think that Att & tt wishes to take advance of me and I will not allow it. I have lived in other places since I am a very old client of the company and it is not only what they do to me. Some time ago they sent me a technician to my house because my internet did not work since it was of the service to the repair customer service could not repair by phone and before I told the person with whom I spoke that if you was going to charge me please don't send him and he told me that no but if I was going to send him I told him that I was fine but that I did not accept charges. He arrived a few days and checked inside and moved a wire from the installation and that was it. Then they sent me an account for $ $**.**** dollars and I called them to tell them why that account and they tell me that it was the service of the Att & tt technician I told them that it was not a charge because they offered to send me a technician to check only. Then something similar happened that I lived in another place and they took my service and charged me for new installation that pays for it. Then another very old account arrived, which, as usual, the company sent me a different amount and another month I always called and the other one was of an amount of $**.*** or something and I called to clarify why it was a change amount of an apartment within the same building and call and I clarify everything I wonder what happens that customers bother with this type of situation. Please analyze my situation well because otherwise I go to the next step because I also have my rights. I await your response to write to you by mail with more details. *Thank you.*The customer service that receives complaints from customers after they talk about the problem should leave an answer for the next partner. They told me this is fine and I apologize for the mistake we had after the following month with another issue sent to me Accounts that is not my quantity. You need a written solution. Ah, I talked to someone about accounts and he told me that he was not going to chargers that account and I told him that I would take legal action. Thank you.
They insists that I own the money, but it not true.
Att&t need remove the charge
Well, I pay my bills and i am a customer for a long time
I wrote to Att&t and I did not receive a unswer not yet
How GetHuman3318093 fixed the problem

We are waiting for GetHuman3318093 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AT&T

Internet
Dispute a Charge issue
Reported by GetHuman3318093
Jul 26th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 10619 others
0 customers following this

Timeline

GetHuman3318093 started working on this issue
Jul 26th, 2019 10:12pm
GetHuman3318093 indicated the issue is not fixed yet.
Jul 29th, 2019 3:38am
GetHuman3318093 indicated the issue is not fixed yet.
Jul 29th, 2019 4:01am
GetHuman3318093 indicated the issue is not fixed yet.
Jul 29th, 2019 4:04am
GetHuman3318093 indicated the issue is not fixed yet.
Jul 29th, 2019 4:11am
GetHuman3318093 indicated the issue is not fixed yet.
Jul 29th, 2019 4:18am
GetHuman3318093 indicated the issue is not fixed yet.
Jul 29th, 2019 4:19am
GetHuman3318093 indicated the issue is not fixed yet.
Jul 29th, 2019 4:29am
GetHuman3318093 indicated the issue is not fixed yet.
Jul 29th, 2019 10:38pm
GetHuman3318093 indicated the issue is not fixed yet.
Jul 29th, 2019 10:38pm