AT&T folks:**Recently, our wireless plan changed from ** Gb*month at $***.**, to ** Gb...

GetHuman-johndq's customer service issue with AT&T from April 2019

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The issue in GetHuman-johndq's own words
AT&T folks:**Recently, our wireless plan changed from ** Gb*month at $***.**, to ** Gb at $***.**, an increase of over **%. **I carefully examine every monthly bill and each email notification. I have all previous bills, and also email notifications saved in a separate file. In none of any recent of these did I find any message that AT&T was changing our plan. I quickly learned that the ** Gb plan has been discontinued, substituting the ** Gb plan. **What I would like to know is if AT&T sent any notification to me announcing this change, because, to the best of my careful knowledge, I never received any. If you did send such a notice, could you please resend it for my records? **I was forced to scramble to fix this, by now changing to a * Gb plan, as we do not use all that much monthly data. I also had to insist on a correction to my latest bill back to at least the original amount, or we would no longer be able to afford AT&T, where we have been Gold Status customers for dozens of years. **If you could send me that requested information, we would greatly appreciate it. If the information was.never sent because it does not exist, then this would seem a bit sneaky, particularly to those on Autopay who may not notice a change. **Thanks so much. **John and Deb Qualls*Acct. ***********email: *****@***.com

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AT&T

Customer service issue
Reported by GetHuman-johndq
Apr 29th, 2019 - 3 years ago
Fixed
Seen by 21 customers so far
Similar issue to 7918 others
0 customers following this
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Timeline

GetHuman-johndq started working on this issue
Apr 29th, 2019 9:31pm
GetHuman-johndq indicated the issue is not fixed yet.
Apr 30th, 2019 3:23am
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May 1st, 2019 2:21am
GetHuman-johndq indicated the issue is not fixed yet.
May 1st, 2019 7:03am
GetHuman-johndq indicated the issue is not fixed yet.
May 3rd, 2019 3:59am
GetHuman-johndq indicated the issue is not fixed yet.
May 3rd, 2019 4:00am
GetHuman-johndq indicated the issue is not fixed yet.
May 3rd, 2019 4:01am
GetHuman-johndq indicated the issue is not fixed yet.
May 3rd, 2019 5:02pm