I purchased a SIM card online to transfer a phone number from another carrier to my AT...

GetHuman2770378's Complaint issue with AT&T from April 2019

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The issue in GetHuman2770378's own words
I purchased a SIM card online to transfer a phone number from another carrier to my ATT account. I received the SIM card *******. I called customer support to activate the SIM card. The representative activated the new SIM card with my primary phone number in error, which deactivated my primary phone. I called customer support again to reactive my primary phone. My primary phone was reactivated, but the new SIM card is not activated with the transferred phone number. I am being told that the technical support team is not able to activate due to system errors. I am told to wait until the next day each day I call for system update. I am looking to speak to someone to activate the new sim card with the correct phone number. I have a ticket number to escalate my issue. I am without a phone and would need to know if there is someone who has the expertise to activate the new SIM card. Thanks.

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AT&T

Complaint issue
Reported by GetHuman2770378
Apr 18th, 2019 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 7660 others
0 customers following this
Items needed
Phone number
Account number
Account PIN
Account email
Service address
Name
IMEI number

Timeline

GetHuman2770378 started working on this issue
Apr 18th, 2019 5:39pm
GetHuman2770378 indicated the issue is not fixed yet.
Apr 19th, 2019 8:01pm

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