To Whom It May Concern: **Went to an AT&T store in Charlotte, NC today and saw first ha...

GetHuman-anjaliu's Complaint issue with AT&T from March 2019

8 views | 585 similar | 0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman-anjaliu to get a AT&T rep on the line!
Always use the GetHuman Phone to call AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-anjaliu's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-anjaliu may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using
The issue in GetHuman-anjaliu's own words
To Whom It May Concern: **Went to an AT&T store in Charlotte, NC today and saw first hand how some AT&T representatives needs further training on diversity. As someone who works in customer service myself, I believe that every individual is unique and showing respect for individuals from different backgrounds, ethnic groups, language, race, age, gender, and sexual orientation is key to providing excellent customer service. While I am well aware that the Spanish-speaking population here in the U.S. has grown exponentially and the need to adapt to such growth is imperative, I also believe that the rest of AT&T’s customer groups should not be neglected. Neglect seems to be too harsh a word in this situation, I must admit that, that is exactly how we felt in this particular store. Here is what happened, my aunt contacted AT&T customer service over the phone yesterday, March ** regarding charges on her most recent phone bill. She was then adviced by the customer service representative to visit an AT&T store since the representative did not appropriate privileges to make the changes over the phone. Today, we decided to go to an AT&T store and upon entering, there was another family who were being helped. It might have been that all representatives of this particular store at the time of our visit, were all of Hispanic descent. Not at all an issue of course, except, that because we do not speak, Spanish, the representative seems to not have the interest to resolve our issue at all. My aunt, getting a bit frustrated at the time from the lack of enthusiasm to help resolve her issue asked to speak to a manager. Now one would think that the first representative to help my aunt would tell give the manager a bit of a background on the issue, but that did not happened. Service recovery seems to have been lacking at best. The manager was not much help either. My aunt have to call AT&T customer service once again and after explaining her issue*concern the phone representative was able to make the necessary adjustments to her account. While the phone customer representative did an excellent job, we were highly disappointed on how the representatives handled the situation. We felt that because we spoke a different language (other than Spanish) we were treated differently. I think it is important to have the same enthusiasm to help every customer no matter their backgrounds. And I believe that AT&T is a company that prides itself in providing excellent customer service to ALL of its customers. Unfortunately, it seems a re-education or additional training is in need for some. I hope issues like this would be avoided in the future. I am sending this email on behalf of the other AT&T customers throughout the U.S. is a non-English or non-Spanish native speaker. Thank you very much.

GetHuman-anjaliu did not yet indicate what AT&T should do to make this right.

How GetHuman-anjaliu fixed the problem

We are waiting for GetHuman-anjaliu to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Forward My Landline Phone to My At&t Cell Phone?How Do I Enroll in Autopay on At&t?How Do I Unlock My At&t Sim Card?How Can I Change My At&t Plan?How Can I Pay My At&t Bill Online?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-anjaliu fixes it.
This email address isn't valid


Complaint issue
Reported by GetHuman-anjaliu
Mar 28th, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 585 others
0 customers following this


GetHuman-anjaliu started working on this issue
Mar 28th, 2019 1:02am

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers