Hello my name is Shakirah Melvin acct * ************ ph* ***.***.**** address **** summ...
GetHuman2601485's Complaint issue with AT&T from March 2019
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The issue in GetHuman2601485's own words
Correct billing issue BOGO credit on my account that had stop for no reason ... Hello my name is Shakirah Melvin acct * ************ ph* ***.***.**** address **** summit crest Atlanta ga *****, account pin **** email Shakirah****gmail.com. I’m writing to complain about my experience on Friday ********* and also on Tuesday ********* with my wireless billing issue and the at&t contact center. On Friday I call to speak about high bill and I got rep Angelica she was unclear with going over the bill so I ask to speak with an supervisor, Then i was place on hold and call was released without any call back, so I than call back to at&t and speak an rep Nancy which she was very nice and curious but she also gave and notated wrong info to my account which cost confusing about an BOGO credit I should be receiving for the iPhone * Plus on my account. she stated I enrolled through the BOGO with Direct tv deal and I canceled it so my BOGO credit end do to that reason but her Researching was incorrect, as I explain to her I did not enroll in a BOGO with Direct tv and the BOGO should still be on the bill but she advised its was nothing else she could do so I ask to speak with an supervisor which she advises was not available at that time and I need to call direct tv to see when I cancel then I explain I did have Direct tv when I enroll with Bogo iPhone deal but later on I found it was at&t error and it was an add a line BOGO deal not BOGO with Direct tv, and I still should be getting the credit. So then on Tuesday ********* I call back in to speak with an supervisor to get the account cleared up and still was adviced of wrong info again by rep then I was transferred to supervisor Andrew where I tried to explain what previous rep Nancy adviced me which was not correct. So then he advised me it was nothing he could do and I need to go into an at&t store to get the BOGO issue fix, without him even Researching the issue to see Weather the previous rep was right. So then I ask to speak with someone higher up above him and he advised that there was no one high up that could help me with this BOGO credit and it made me feel less than customer, a little dismisses, like he really did not want to help or listen to me about my account after going over previous rep Nancy notes, I try to explain again but I was getting no where with him, I never knew supervisor to act in this matter unwillingness to help resolve the issues or to further research I think therr should be disciplinarian act on his behave, and Teachable lesson for previous reps. so then I hang up call back and speak with * more reps before speaking to another supervisor which was very nice and help resolve part on the issue and resolution team (Christian ) rep where they verify that I was enroll with BOGO add an line and I should be receiving credit for my iPhone * Plus phone * ***.***.**** but it stop in error in October **** and they are working now to correct my BOGO credit issue for the following months, I have been with at&t well over ** now and I never have to go Thur this much Chaotic, confusing, dismissive experience just to get and error on att behave fix. I been on the phone more than * hour with att reps today. I think I need a couple free months of service for this Mishap.
Chaotic frustrating and very exhausting to be the phone all day for two and three days trying to get something fixed that not my fault and everyone keep telling me Itd nothing else they can do when no one is really researching
If I can get a full credit for all device Involve I may be a couple of months free of service line ***.***.**** and ***.***.****
I been an customer over ** years
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