Found my land line (also used for faxing) dead Friday afternoon, Feb *. Contacted AT&T...

GetHuman2219567's customer service issue with AT&T from February 2019

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The issue in GetHuman2219567's own words
Found my land line (also used for faxing) dead Friday afternoon, Feb *. Contacted AT&T for repair. Instead, a technician is sent out on Monday to replace my modem with a newer one. Technician informed me that my land line was on an order to be disconnected. There was NEVER a request for a disconnect* I'm the only one who knows the pin. After * different phone calls, I'm told that my phone number was also taken away --- a number I've had for FORTY-FIVE (**) years!! I requested to speak to a supervisor. Someone did call me back saying she would be working on getting phone reconnected and my number returned but didn't seem very optimistic at all. Promised me a status call back for the following day (Thursday, yesterday) on my cell but that call has still not come in. (It's Friday - the one-week anniversary of no telephone land line). Tried calling in again this afternoon but cs rep said the notes in the computer were very confusing and it was too late to deal with it today* it would need to wait until Monday. *I want my phone line reconnected and I want my **-year-old phone number to be returned to me.
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Customer service issue
Reported by GetHuman2219567
Feb 16th, 2019 - 9 mons ago
I have an issue with AT&T too
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Seen by 6 customers so far
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GetHuman2219567 started working on this issue
Feb 16th 2:54am