I have ATT internet and either DirecTv or ATT U-Verse TV for years. I am switching from...

GetHuman-dmoehner's customer service issue with AT&T from October 2018

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The issue in GetHuman-dmoehner's own words
I have ATT internet and either DirecTv or ATT U-Verse TV for years. I am switching from DirecTv back to U-Verse. It will be hooked up this week.*Everyone I have talked with, over time, at ATT and every message I receive from ATT thanks me for being a valued long time ATT customer and the “best part of ATT.” I saw an ad on one of your sites that offered U-Verse TV and internet bundle for $** a month for a year. When I called about this I was told that it was only for new customers. That tells me that ATT values new customers more than long standing customers. I think when I get down to $*** penalty for early cancellation I may switch to Spectrum Cable. They will buy out contracts up to $***. I like being a valued customer but I like saving money more.

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Customer service issue
Reported by GetHuman-dmoehner
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 3534 others
1 customer following this


GetHuman-dmoehner started working on this issue
Oct 23rd, 2018 5:14pm