Hi! My name is Teresa Chase. I have been with AT&T for several years. When I moved to m...
GetHuman1379151's customer service issue with AT&T from October 2018
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The issue in GetHuman1379151's own words
Hi! My name is Teresa Chase. I have been with AT&T for several years. When I moved to my townhouse, the service just got worse. My internet would go off and on. I would have to reboot it all the time. Sometimes, I would have to wait an hour to get my service to go back on. I sent for new equipment, but it would never work. Somehow, I knew that the wiring or the internet was messed up, also. I was told that any repairs would have to be paid by me. Sorry, I am a single lady who cannot afford repairs. When I switched to Direct TV, I was told that I would have a trial period to cancel the TV. But, they would not let me. I had a * year contract. I was told too that I would not have to worry about the Direct TV and that I had free service for someone to come out if the TV went out due to equipment. I found out a month later that this was not true. My Direct TV would only work off and on. Then......it gradually faded to nothing. I did not have TV for a whole month. When I called AT&T to cancel the service, this is when I was offered a service man to come out and some discounts on my services. I have already switched to a new provider and it is much cheaper. I think it is very unfair that I have to pay $*** to get out of my contract when I lost a service for one month. Also, I just think it is very unfair that I have to pay anything since I have always paid on time and was a loyal customer for so many years. I was sent an e-mail about returning equipment. It turned out that the internet was to be returned to a recycling place. Now.......come on........this tells you something about the equipment for the internet. I have returned all the equipment for the internet and DIrect TV through UPS in separate boxes. I would appreciate a response on this problem.
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