Call AT&T over ** times now since *:** this morning have not spoke to a supervisor at a...
GetHuman1364987's customer service issue with AT&T from October 2018
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The issue in GetHuman1364987's own words
Call AT&T over ** times now since *:** this morning have not spoke to a supervisor at all was told would be called back an hour at **:** from a supervisor had no call just called back in trying to find out why I'm being charged $***.** for my DirecTV bill when I agreed upon a $**.** bill with a **** activation fee and I got a $*** Visa reward card being mailed to me and now I have a bill of this high when I stated when I signed up I did not want a bill over $*** at all because that's why I left Cable One and I'm being told this is the installation fee I was not advised that the installation fee when I set up this thing on my account I was not advised of half of this stuff except for the ** ** a month with **** activation fee is what I was told by your representative Abigail and her supervisor on **** * mm ** since they were coming out on **** October **th between * and ** to install the service so if you represent on how your customers really feel and want to make everything right I should only be charged to **** and the **** activation fee which I was advised now when your man came out to install the service he asked me about insurance for $* a month I went ahead and took that as well thinking that would be a good deal but not setting up my account like I wanted it to be is not good customer service being police on hold for over ** minutes is not good customer service having to call this company over ** times in one morning and still waiting this afternoon is not good customer service especially for a person who just switched over to AT&T and was going to bring more people over there but with this type of service and this type of customer service I don't think so I'm about ready to go ahead and yank all of this because my account was not set up the right way and I was not advised of it!!!!!! Very very disappointed and upset with this. VERY UNHAPPY CUSTOMER who was going to get internet as well But have changed my mind due to this situation. Especially when I qualified in the phone for this amount of **.** mo bill and **.** activition fee!!! Is the only things I was advised on by the rep. As well as the supervisor on the floor when I have the rep kudo's! Since I work in CUSTOMER service and supervisor of a company!!!
GetHuman1364987 did not yet indicate what AT&T should do to make this right.
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