May ** ordered wired internet, ** mps, and DirectTV package. Moving. I had The Dish...

GetHuman915746's customer service issue with AT&T from July 2018

17 views
 | 
1796 similar
 | 
0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman915746 to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman915746's own words
May ** ordered wired internet, ** mps, and DirectTV package. Moving. I had The Dish. Was informed that I would be reimbursed for cancellation fees, visa cards, and tablet.*May ** realized I did not have a modem but a wireless hot spot. contacted AT&T.**Received email apologizing for an eager salesman. I cannot get wired internet in my area. Return equipment and fees would be waived upon receipt Mailed equipment.**Received a bill. Contacted Loyalty. She stopped my autopay and checked the status of USPS on equipment. Still in transit. was told: as soon as you get receipt from us that the equipment is in you'll have to call back to cancel. I cant cancel now or my refund could not be credited. Received email confirming conversation stating no cost for the service.**Received email confirming equipment was received. Refund of **.** was credited to my account.**Call AT&T to now cancel Was informed there was an outstanding bill and they would not cancel. Asked them to please check the notes on the account. Their reply was we cant waive the charges. My * previous emails state that no cost on me. It was a bait and switch on the internet, not to mention that I had to pay $***. to TheDish to cancel with no reimbursement. The salesman did not provide what I ordered and misled me to believing I had unlimited internet. **At this point the rep stated he would have his manager contact me after confirming with previous manager on the waiving of fees. * *Its been * weeks. I have not been contacted by AT&T. I have been contacted by a collection agency.**I have forwarded them the timeline. and emails from you confirming this was your error and not mine. **What more do I need to do in order to get this off of my plate. I have eaten the $***. I paid Dish. **please review this account and pull the phone conversations. Your policy of not being able to talk to the same representative is debilitating and hinders honest communication.**the wireless numbers on the account were*********** ************I would be more than happy to email you copies of the emails I have received from you.*Sherrie Hudson
GetHuman915746 did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman915746 fixed the problem
We are waiting for GetHuman915746 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman915746 fixes it.
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman915746
Jul 25th, 2018 - 10 mons ago
I have an issue with AT&T too
Fixed
Seen by 17 customers so far
Similar issue to 1796 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Phone number
Account number
Account PIN
Account email
Service address
Name
IMEI number
Timeline
GetHuman915746 started working on this issue
Jul 25th, 2018 3:56pm
GetHuman915746 shared this issue with friends on Facebook
Jul 25th, 2018 3:56pm
GetHuman915746 indicated the issue is not fixed yet.
Jul 27th, 2018 1:23pm
GetHuman915746 indicated the issue is not fixed yet.
Jul 27th, 2018 1:24pm
GetHuman915746 indicated the issue is not fixed yet.
Jul 29th, 2018 12:04am