I tried to transfer cellular service to a new phone but now both phones do not have cel...

GetHuman-pmshade's Service or technical issue with AT&T Wireless from December 2020

Help with my AT&T Wireless issue
The issue in GetHuman-pmshade's own words
I tried to transfer cellular service to a new phone but now both phones do not have celllular service.

GetHuman-pmshade did not yet indicate what AT&T Wireless should do to make this right.

How GetHuman-pmshade fixed the problem
I had a chat with AT&T via wi-fi. I was on hold for about ** minutes. First they wanted all the numbers to get to my account, but they could not get services transferred that way. Even when I restarted the phone. Then, they advised me to put my old SIM card into my new phone, but it did not fit, so I put the new one back into the new phone and it worked! I am a bit worried because they used the second IMEI number, even when I'd told them it was a mistake and sent them the first IMEI number. But it worked! I just hope it doesn't mess something up in the future. Also, I had to work hard to find out how to get my notifications and so on to work on this iPhone SE ****. So far so good. Thanks
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AT&T Wireless

Service or technical issue
Reported by GetHuman-pmshade
Dec 8th, 2020 - a year ago
Fixed
GetHuman-pmshade shared how to fix
Seen by 10 customers so far
Similar issue to 2481 others
0 customers following this
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Timeline

GetHuman-pmshade started working on this issue
Dec 8th, 2020 4:25pm
GetHuman-pmshade confirmed the issue is fixed. Hooray!
Dec 9th, 2020 4:21pm