After having had no issues, I can no longer access any website connected with my employ...

GetHuman-jimklaus's Service or technical issue with AT&T Wireless from May 2020

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The issue in GetHuman-jimklaus's own words
After having had no issues, I can no longer access any website connected with my employer US Bank from any device from my home using our wireless ATT hotspot. I can access every other website I use. I also work from home and have had no problem hooking up to US Bank remotely. I took my devices to another area where I had no problem on another internet connection. This problem is specific to only US Bank so I contacted my US Bank IT dept. After several hours, they suggested I contact ATT but I don't think it is ATT issue - I feel like for some reason US Bank has blocked either our ATT mobile hotspot or our tower. I have been waiting for over ** minutes to talk to an ATT support person. How can I talk to someone about this so I have specific information to go back to my employer US Bank and have them escalate my issue?

GetHuman-jimklaus did not yet indicate what AT&T Wireless should do to make this right.

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AT&T Wireless

Service or technical issue
Reported by GetHuman-jimklaus
May 29th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 1994 others
0 customers following this

Timeline

GetHuman-jimklaus started working on this issue
May 29th, 2020 12:56am

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