Got new motog*. Phone tries to auto install a security update to *.*.* and it fails. I...

GetHuman-kelzam's customer service issue with AT&T Wireless from September 2019

Help with my AT&T Wireless issue
First: share to improve GetHuman-kelzam's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-kelzam may need:
Account name, Account number, Account phone number, Account email address, Account service address, and Account PIN
The issue in GetHuman-kelzam's own words
Got new motog*. Phone tries to auto install a security update to *.*.* and it fails. I can't download pics or links. Can download text. A different SIM card and it works fine.

GetHuman-kelzam did not yet indicate what AT&T Wireless should do to make this right.

How GetHuman-kelzam fixed the problem

We are waiting for GetHuman-kelzam to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AT&T Wireless's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having AT&T Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AT&T Wireless

Customer service issue
Reported by GetHuman-kelzam
Sep 9th, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 5095 others
0 customers following this


GetHuman-kelzam started working on this issue
Sep 9th, 2019 2:16pm

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers