I upgraded my daughters phone. Store rep said minor damage to phone meant I could not r...

GetHuman2470497's customer service issue with AT&T Wireless from March 2019

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The issue in GetHuman2470497's own words
I upgraded my daughters phone. Store rep said minor damage to phone meant I could not return device and that I had to pay additional $*** on top of upgrade fee. Paid at time phone was upgraded. After my daughter received a text they were going to charge her for her unreturned phone, I Called AT&T on **** to make sure no additional charges would be applied to account as it was already paid and showed paid on my bill. I was assured none would as it was clear I already paid. On same day they charged additional $*** I had already paid. Have called AT&T twice since and spoken with * different people ( I have detailed notes) who acknowledge the charge is incorrect, they can see I have already paid. After ** minutes each time of attempting to "fix it" they disconnect me and do not call back, even though they have number. I believe they think if they just aggravate me and waste my time, I will give up and pay them twice for the same charge.
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AT&T Wireless

Customer service issue
Reported by GetHuman2470497
Mar 13th, 2019 - 5 mons ago
I have an issue with AT&T Wireless too
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GetHuman2470497 started working on this issue
Mar 13th 1:26pm