I spent ** hours on the phone over the last ** hours trying to get the new line for my...
GetHuman-micacole's customer service issue with AT&T Wireless from June 2018
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The issue in GetHuman-micacole's own words
activate an already added phone line for my iwatch so that I could sync the watch with my phone. ... I spent ** hours on the phone over the last ** hours trying to get the new line for my iwatch activated. No one can figure out why it's not activated even though I was given a confirmation number that said the new line had been added, credit approved, etc. Out of frustration I tried to cancel my account and no one would help me do that.**At this point I am wiling to give them one last chance before reaching out to verizon.
I spoke with ** representatives over the course of ten hours. *.* hours is the amount of time I was actually on the phone with someone.
I want the issue resolved and a significant discount on my next bill.
i have four other lines with them and have been with them over a decade.
I've spoken to:**Billing and Sales*Tech support*Activation team*Fraud services*Loyalty and retention
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