I spent ** hours on the phone over the last ** hours trying to get the new line for my...

GetHuman-micacole's customer service issue with AT&T Wireless from June 2018

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The issue in GetHuman-micacole's own words
activate an already added phone line for my iwatch so that I could sync the watch with my phone. ... I spent ** hours on the phone over the last ** hours trying to get the new line for my iwatch activated. No one can figure out why it's not activated even though I was given a confirmation number that said the new line had been added, credit approved, etc. Out of frustration I tried to cancel my account and no one would help me do that.**At this point I am wiling to give them one last chance before reaching out to verizon.
I spoke with ** representatives over the course of ten hours. *.* hours is the amount of time I was actually on the phone with someone.
I want the issue resolved and a significant discount on my next bill.
i have four other lines with them and have been with them over a decade.
I've spoken to:**Billing and Sales*Tech support*Activation team*Fraud services*Loyalty and retention
I have an issue with AT&T Wireless too
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AT&T Wireless

iwatch
Customer service issue
Reported by GetHuman-micacole
Jun 30th, 2018 - a yr ago
I have an issue with AT&T Wireless too
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Seen by 10 customers so far
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Timeline
GetHuman-micacole started working on this issue
Jun 30th, 2018 5:50am
GetHuman-micacole shared this issue with others over email
Jun 30th, 2018 5:55am