I generated a new virtual card number for an $**.** purchase from Google Play. It was...

GetHuman-guspuppy's customer service issue with AT&T Universal Card from March 2021

Help with my AT&T Universal Card issue
The issue in GetHuman-guspuppy's own words
I generated a new virtual card number for an $**.** purchase from Google Play. It was denied. I generated another virtual number, again for a limit of $** it was denied as well. Is there some type of lock on my account?

GetHuman-guspuppy did not yet indicate what AT&T Universal Card should do to make this right.

How GetHuman-guspuppy fixed the problem
I was waiting for a phone call. When I received as email message from Citi I went back to the original email from Google and tried the card again. It was accepted. I have no idea what you did or when you did it but it was fixed.
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AT&T Universal Card

Customer service issue
Reported by GetHuman-guspuppy
Mar 25th, 2021 - 2 months ago
Fixed
GetHuman-guspuppy shared how to fix
Seen by 6 customers so far
Similar issue to 332 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-guspuppy started working on this issue
Mar 25th 5:33pm
GetHuman-guspuppy confirmed the issue is fixed. Hooray!
Mar 25th 10:24pm