No customer service or empathy with customers

GetHuman868174's customer service issue with AT&T U-Verse from July 2018

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Help with my AT&T U-Verse issue
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Top Tip from another customer
Lowering a bill can be quite difficult but if you have been with a company longer they are more likely able to help you save.
The issue in GetHuman868174's own words
Lower bill ... I have been having so many issues with our service. It took * weeks and * techs to get it half way working. I am so disappointed with the service I receive. I have been having issues with billing as well. We have had our acct. Put on auto pay without our consent, they sent Bill's to an email address we don't use and now the one time I call and ask for customer service to remove a restoral and late fee charge the rep was very unwilling to assist and gave me a $* credit. Yes I know I didn't make the payment on time. My husband has not been able to work during to health concerns. I am already on the life line program. You would think with all the money att makes they would help a customer out. We have home internet and all our family has att cell phones. I'm going to spread the word and get everyone to go to TMOBILE!
Great customer service goes along way with keeping customers
Remove reinstatement fee and late fee.na
At least * mths with home internet.. * years with cell phone service.
Talked to cancellation department.
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AT&T U-Verse

Home internet
Customer service issue
Reported by GetHuman868174
Jul 10th, 2018 - 4 years ago
Fixed
Seen by 22 customers so far
Similar issue to 627 others
0 customers following this
Items needed
Name on the account
Phone number
Email address
Account PIN
Service address

Timeline

GetHuman868174 started working on this issue
Jul 10th, 2018 9:23pm
GetHuman868174 indicated the issue is not fixed yet.
Jul 10th, 2018 10:48pm
GetHuman868174 indicated the issue is not fixed yet.
Jul 10th, 2018 10:52pm
GetHuman868174 indicated the issue is not fixed yet.
Jul 10th, 2018 10:54pm
GetHuman868174 indicated the issue is not fixed yet.
Jul 11th, 2018 2:48am
GetHuman868174 indicated the issue is not fixed yet.
Jul 12th, 2018 2:12am