My service has been down .i called last Saturday to resolve this issue and the represen...

GetHuman640798's customer service issue with AT&T U-Verse from April 2018

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The issue in GetHuman640798's own words
My service has been down .i called last Saturday to resolve this issue and the representative got my info to look up my account and he told me that yes it appears that my cable * uverse bill is very high . I said how high ? He replied over $***.**. He said he had great news . I said yes ?? He said I can save you a lot of money .” With direct tv I can guarantee that your monthly bill will be $**.** for one year with all the channels you already get . It is a * year contract though “. I said we prefer direct tv . We had direct tv for over ** years at my house in Escondido that I sold last year . When direct tv sent technician to my apartment in San Marcos they could not install satellite bcz building has no south west exposure . The operator asked when that was I tod him July ****. He assured me that things had changed and they could install or else he wouldn’t be wasting my time . I asked about my existing uverse balance and he said I didn’t have to pay that now . He sent me some links and said they would send someone out on Monday . I thanked him and asked his name for the survey .He replied that he’s a supervisor and he was speaking to me on Axel’s phone . I found that odd . I replied , ok so I just want to give whoever I’m speaking with a positive survey . He thanked me and said that a technician will be at my apt between ** and * on Monday . The tech arrived early on Monday and basically told me they are unable to install because of my location . Huge waste of my time . I thought it is important that you know this is happening . I would like to be able to make payment arrangements and prevent my account from going in to collections and furthermore I had asked my phone , uverse , and cable to be bundled , so whenever I paid att , I believed I was paying my bill for all services . I don’t want to change networks my family has been loyal for as long as I can remember over ** years . Please work with me human to human company.

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AT&T U-Verse

Customer service issue
Reported by GetHuman640798
Apr 30th, 2018 - 5 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 880 others
0 customers following this
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GetHuman640798 started working on this issue
Apr 30th, 2018 5:22am

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