We are a medical facility that is working hard to administer Covid vaccinations in a lo...

GetHuman5832320's customer service issue with AT&T Tech Support from March 2021

Help with my AT&T Tech Support issue
The issue in GetHuman5832320's own words
We are a medical facility that is working hard to administer Covid vaccinations in a location that does not have Wi-Fi in the building or area. As part of the vaccination process we need to connect to our electronic medical records system to track who got a vaccination and the follow-up vaccinations. We have a device that allows us to use cellular data which converts it to Wi-Fi. This device works like a hotspot, but on a much larger scale.**Anyway, we have an AT&T SIM card installed in that device an it works fine until we need to renew the service each month and that is when the nightmare begins.**To setup an account with MyATT it requires a PIN number to be sent to your device, but our device cannot possibly receive or interpret a text message from ATT to get the PIN because it is not a phone. But when I call ATT for help, they cannot assist me because they need a PIN to open my account. And the device requires a larger SIM than the one AT&T sold me, so I cannot put their SIM which I customized to work in the data system into an ATT phone to resolve this.**This is a vicious circle, that I the customer get to stand in, with no help from AT&T or anyone else. Any idea who I should call to resolve this? **Thank you,*Jon Booth*Director of Information Technology *Bear Valley Community Healthcare District

GetHuman5832320 did not yet indicate what AT&T Tech Support should do to make this right.

How GetHuman5832320 fixed the problem
I called tech support myself
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AT&T Tech Support

Customer service issue
Reported by GetHuman5832320
Mar 11th, 2021 - 5 months ago
Fixed
Seen by 6 customers so far
Similar issue to 512 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman5832320 started working on this issue
Mar 11th 6:59pm
GetHuman5832320 confirmed the issue is fixed. Hooray!
Mar 12th 12:30am