AT&T Tech Support Customer Service Issues

I have been trying to reset my password for two days now with no success. The process insists on sending the new password by mail, taking an additional two days which is very inconvenient for me. I urgently need to access my emails as I haven't received any since 3:15 am on May 30th. This issue is affecting my work and despite explaining it multiple times, it remains unresolved. My name is Brenda Hawkins, and you can reach me at [redacted] or [redacted] This problem has already cost me sales as I was unable to access forms, print reports, and carry out essential tasks for my work (including significant sales). Your prompt assistance would be greatly appreciated.

Greetings, my name is Dmitry G. I urge my dad's situation regarding his iPhone 6 Plus purchased in the United States, which is locked to At&t. Despite attempts to unlock it on the At&t website in November, March, and June, we are informed that another unlock request can only be made after 30 days. I believe the contract has expired, and I seek assistance in contacting At&t to resolve this issue. Your help would be greatly appreciated as I am feeling lost on how to proceed with this matter. Thank you for being my last hope in reviving the phone. Apologies for any language errors, I have been learning English throughout my life. IMEI: [redacted][redacted] -- Sincerely, Dmitry

I've been having trouble syncing my email (songbird53@sbcglobal) since October 11, [redacted]. Every time I try to log in, it says my password is incorrect. I've tried resetting it, but it's not working. I've contacted T-Mobile Customer Care and was transferred to "Mark," a Technical Rep for AT&T at [redacted]/[redacted] ext#[redacted], who unfortunately disconnected after a short time on the line. I'm using my SJ3 Galaxy phone with T-Mobile service for internet. I've been on hold for long periods and need assistance resetting my password. Please, can someone help me with this issue? I would appreciate a prompt response. Thank you. - Mary O'Quinn

I encountered an issue while trying to set up two Data Connect Passes. Initially, I successfully set up one for my new iPad. Following instructions, I canceled the old iPad Pro line in our bundle package and obtained a new SIM card. Subsequently, I attempted to sign in at dcp2.att.com to add a pass for the old iPad Pro. While providing the same credentials used for the new account, I entered the IMEI number and the new SIM card number. Despite agreeing to the prompt to add this information to the same account, no confirmation email was received afterward. The only data number visible when logged in was from the new iPad. Even after following the steps provided on the AT&T support page, I am unable to see both cellular data numbers in my account as expected. It seems the new SIM card has been previously activated. I am concerned about this issue and seek assistance in determining where my information went to add the second cellular data number.

I've been receiving prepaid calls from Bexar Co. Jail through IC Solutions without any issues until Friday evening. Since then, I haven't been able to answer them due to a recent update that seems to have caused some glitches, including blocking numbers. I've been trying to resolve this for a week now and have had to repeat myself multiple times to different representatives. Despite a fix attempted by one gentleman, the problem persists. After requesting to speak to a supervisor, I was put on hold and eventually disconnected. I'm frustrated with the hours I've spent dealing with this issue. The call blocking has affected my ability to connect with the inmate phone service. I had an appointment set up for tonight but was abruptly hung up on. I urgently need assistance. Any advice is welcomed. Thank you, Danielle Ambrose

I have not returned anything and I am currently still waiting on the phone from AT&T. I am extremely frustrated with the customer service experience I have had while trying to switch phone carriers. I have been with Boost Mobile for 14 years, and after deciding to switch to AT&T due to a closed Boost Mobile office, my troubles began on 3/3/19. Despite initially having a smooth process, I received a text stating my order was canceled due to an address issue. Since then, I have faced countless issues, phone calls lasting hours, and no resolution. I was promised a free phone due to all the problems, but now I am being told I must go to a store to get it, which is not feasible for me as I do not drive. In addition, the requirement of providing additional documentation for a new phone and service is burdensome. I have requested to speak with a supervisor multiple times to no avail. This entire ordeal has been a nightmare, and if anyone reads this, I hope my feedback reaches someone who cares about improving the company's customer service. I am disappointed beyond belief and have even considered contacting the Better Business Bureau. I expect a prompt response by tomorrow and I am still waiting for my phone. Regards, a very dissatisfied new customer.

I purchased a $45 AT&T prepaid refill card from Wal-Mart, but when I tried to refill online, there wasn't a $45 plan available. I picked the $35 plan instead, but it didn't work. After restarting my phone, it's now asking me to pay for a $50 plan to activate. I don't want to switch providers and I prefer AT&T. I need help to resolve this issue and make it right.

Hello, I am having an issue with my ex's email address being linked to my account for the past 5 years. It was never set up with that email and I am unable to change it to my email address, [redacted] Despite numerous calls, the email has not been corrected, compromising my privacy. I am seeking assistance from a manager to resolve this matter promptly. Thank you.

My ATT [redacted] cordless phone system's base unit stopped working, so I purchased an [redacted] model base from eBay hoping it would be compatible. However, my [redacted] handsets are now stuck displaying "connecting," and removing and reinserting the batteries hasn't resolved the issue. Even after leaving them without batteries for a few days, the message persists and the buttons are unresponsive. I then bought a base specifically for the [redacted] model and reconnected everything, but the handsets still show the same "connecting" message. I'm looking for advice on how to resolve this problem and successfully pair the handsets with the new base.

My credit card linked to pay for my $34.99 monthly unlimited data plan was compromised and replaced by Citi, causing a service interruption with AT&T. Despite efforts with AT&T representatives, the issue remains unresolved. I was provided a temporary 7gb data plan as a stopgap, but it is running out. After providing my credit card details again, my service has yet to be restored to the original unlimited plan. Furthermore, merging my AT&T and Directv accounts has locked me out of my cellular service account. I managed to update my Directv account without problems. I need my issue escalated to someone who can reinstate my grandfathered Unlimited Data Plan promptly. This has been ongoing for over two weeks, so I seek a swift resolution. Wade Kemp III

I have been an AT&T customer for many years, relying on their services for my phone, internet, and cable needs. My trusty flip phone has served me well, along with the AT&T hotspot that I use for my Samsung tablet. Whenever needed, the store on James Campbell in Columbia, TN, has graciously made copies of my phone's sim card to ensure I wouldn't lose my data if anything happened to my phone. Surprisingly, the store manager now claims AT&T doesn't offer this service, despite them doing it for me three times in the past. I am now seeking a solution to back up my sim card data in case of loss or damage. Tomorrow, I will visit the nearby Verizon store to inquire if they can assist in this matter. If another company can provide the service that AT&T seems to have discontinued, I may consider switching providers after over 20 years of loyalty.

I'm having trouble accessing the AT&T Mobile Security app because the previous owner of the family plan's AT&T Mobile Security and Call Protect details are still stored in the app fields on my phone. I've already tried clearing the data, cache, reinstalling the app, but none of it has worked so far. The original account holder has made several calls to unlink my account from theirs.

I am experiencing persistent issues with my AT&T wireless and telephone services. The router frequently loses connection to both the internet and phone line several times throughout the day. Despite having a new router installed last month and technicians coming to address the problem, including installing a new line, the issue persists. This recurring problem has been ongoing for months, with temporary improvements followed by the same disruptions. Given that I am disabled and rely on these services for emergency medical assistance, the situation is particularly concerning. I would appreciate it if someone could investigate the root cause of these outages and provide assistance. Yesterday alone, I experienced about 15 interruptions, and this morning the problem has already resurfaced. Thank you for your attention to this matter.

I ordered a Galaxy S10, but they charged me and sent the wrong phone. Despite getting it resolved, they didn't follow through with sending the correct one for an exchange at the store. They canceled it without informing me, refunded the money, and then promised to rectify the situation with a Galaxy S10+ or a free Galaxy Note 10 with only a monthly plan payment. I completed everything and now waiting for the new number, but it's lost again. I keep getting lied to and feel misled by AT&T. Despite reassurances, my account is still not fixed. I am struggling to speak to a supervisor despite calling multiple AT&T numbers.

Good morning. I have been attempting to reach AT&T for a week now to temporarily suspend my daughter's prepaid subscription. She has had to leave the USA due to COVID-19 and returned to the UAE. Despite her absence until at least August [redacted], she is still charged $34 every month for a service she cannot use. Unfortunately, I am unable to contact AT&T through email, as phone lines have long holds leading to virtual assistance only, and the chat feature is inaccessible. There is no call back option for international callers, and I encounter errors when trying to manage the account online. I am perplexed by AT&T's lack of support for international students during such a critical time. I have been on hold for an hour seeking assistance. Please reach out to me at [redacted] to address this issue promptly. Regards, Dr. Sitalakshmi Ramanan.

We recently had an incident where our cat broke the optic fiber internet box on the floor that connects the internet. Unfortunately, I am dealing with a terminal illness, and my elderly grandmother relies on the phone, making it essential for us to have a working connection. Despite requesting the box to be placed higher to prevent such accidents, we were told it couldn't be done. Considering my grandma's loyalty to AT&T for over 50 years, I humbly request a technician to promptly come over to fix the issue. We have no means of transportation or external help, and we desperately need assistance. I have already provided all necessary information and my account details; please send a technician as soon as possible. I am willing to pay for the necessary repairs to maintain our service. Thank you for your understanding and quick response.

I scheduled a service call for my internet outage on 7/7/20 for today at 4 PM, but my internet started working again. I canceled the service call online and would like confirmation. I also have a ticket regarding burying the internet cable that was left above ground after installation about 10 days ago. Could you provide an update on when that will be addressed?

I initially tried contacting the phone number provided but found it to be out of service. After being given another number to call, I encountered an issue with accessing my email account [redacted], which I've had for over 10 years. The system generated a new email address, energy10/[redacted], which led to further invalid address assignments like [redacted] Despite following automated instructions to restart the router two days ago, I am still unable to reach my original account [redacted], which contains important files accumulated over the past decade. I recently noticed a redirection to a possibly new domain, currently.com, possibly linked to the merger with Yahoo. Kindly assist me in regaining access to my original email [redacted] as I did not request nor require the new address energy10/[redacted] I have received two letters dated 07/27/[redacted], one of which includes a Wireline account: [redacted]. Thank you for your anticipated support. Tom Bayner

I'm experiencing significant phone problems today! 1) Outgoing calls are taking over 60 seconds to get a dial tone. 2) Conversations are difficult as voices keep cutting out, making it hard to understand. 3) Calls are dropping quickly once connected. 4) The entire service is very unreliable. I had similar issues a few months ago, and a woman reset my device, which fixed the problem temporarily. Please help me out as I'm busy coordinating a move on Monday 8/31 and need my phone to work properly. Also, I'm unable to connect to 2-1-1 in Kimberling City, MO [redacted].

I am currently an AT&T UVERSE customer who recently set up an OOMA phone system for my home phone service. I have been experiencing issues with the call quality on OOMA, where sometimes the other party cannot hear me and hangs up, or I can't be heard when answering calls. After reaching out to OOMA Tech Support multiple times, they advised me to contact my ISP with a list of instructions to potentially resolve the problem. The instructions include reserving an IP address on the router, putting it into the DMZ, opening service ports, setting QoS for the IP address, and rebooting the system after making these changes.