AT&T Tech Support Customer Service Issues

On October 8th, I contacted AT&T about their phone and internet services. I was assured that I would get U-verse internet and 2 phone lines for $[redacted]. However, it turned out that the offer only applied to the phones, and unfortunately, AT&T doesn't offer service in my area. Feeling misled into signing up, as I was looking for a solution due to Sprint only offering hotspot without Wi-Fi, I've been trying to resolve this issue by calling daily this past week. Each time, I was kept on hold for hours, being bounced between AT&T and U-verse with no real assistance. No one has taken the time to investigate why I was given incorrect information. I am extremely frustrated. During signup, my account was even set up under the wrong address, and I was charged while still with Sprint (which took 4 days to rectify). I shouldn't have to deal with this level of service. At this stage, I believe I am entitled to have a U-verse line installed at my house. I request access to all the recorded conversations I've had with AT&T, as well as the name of the representative who deceived me and work IDs of everyone I spoke to.

I set up my wireless service around two weeks ago with my own phone. Unfortunately, I haven't been able to use the internet since activation. I contacted customer service, and a supervisor explained that they needed to generate an IMEI for my phone to function on their network, which could take up to a week. I'm still waiting for an update, and I'm worried about paying for a service I can't use.

As the Director of Information Technology at Bear Valley Community Healthcare District, I am looking for assistance with a frustrating issue related to our AT&T SIM card and MyATT account. Our medical facility administers Covid vaccinations in a location without Wi-Fi, relying on a cellular data device that converts it to Wi-Fi to track vaccinations in our electronic medical records system. Unfortunately, renewing the service each month becomes complicated as MyATT requires a PIN to be sent to the device, which cannot receive text messages. When contacting AT&T for assistance, we face a hurdle as they need the PIN to access the account, creating a perplexing situation. The SIM card needs to be larger than the one provided by AT&T, preventing a simple workaround. Any suggestions on who to reach out to for a resolution would be greatly appreciated. Thank you. - JB, Director of IT, Bear Valley Community Healthcare District

I am experiencing issues sending and receiving emails through my Apple 8 Plus phone using [redacted] Despite spending over an hour with Apple support, I am still unable to configure the correct settings for the incoming and outgoing mail server. Contacting AT&T led to a lengthy wait time, and when I requested a call back for technical support, I was mistakenly transferred to billing. After finally reaching technical support, I had difficulty understanding the representative and requested a call back for better communication, which was never received. The technical support number provided in case of disconnection led me to another company at [redacted]. I kindly request assistance with this matter and can be reached at [redacted]. Thank you for any help provided. - Yohanys R.

I recently contacted AT&T customer service and a third-party tech support company regarding my login issue with AT&T apps. Despite several attempts to reset my password and make changes, I am still unable to access my account. My primary concern is accessing these apps using my phone number [redacted]. Additionally, as a new resident in a multi-business building with DirecTV cable offering [redacted] channels, I am unable to use the DirecTV app as I do not have the account information. I am looking for a way to view channel listings without logging in. Thank you for your assistance and understanding, even if it's late in your country and not in mine.

I am experiencing various problems with my phones, including issues with phone numbers, Gmail accounts, Google accounts, and new routers. Despite my efforts, my phone remains hacked, and I am unable to find a clear solution. The situation has caused me great frustration, and I am seeking a quick resolution. I have been dealing with this ongoing problem for over a year, using multiple Google accounts for privacy, VPN, and password protection. This has impacted my ability to use my accounts for work or normal activities due to constant redirections and password rejections. I have tried using Auto Fill and Auto Save for passwords, both on Google and other accounts, but I still cannot access anything. I am not very knowledgeable about technology, and despite my attempts to fix the issue, I am at a loss. Any assistance you can provide would be greatly appreciated.

Before February [redacted], we enjoyed excellent cell service with AT&T. However, one day in February, we suddenly lost all service for about two days. When it finally returned, the quality was consistently poor. Our signal now relies on the McAllister tower in Wisconsin, roughly 4 miles away. I conducted tests and noticed that the signal strength dropped significantly to only 1 or 2 bars one mile down Highway JJ in the east direction towards our house, whereas in other directions it maintained 4 bars. I also discovered that our previous good service was from the Verizon tower east of us in Wallace, Michigan. Many neighbors are facing similar issues. If this matter isn't addressed, we may need to switch providers as we are dissatisfied with the current situation.

I am facing two troubling issues with my phone. Firstly, my ex-boyfriend seems to have either cloned or hacked my device, enabling him to access my text messages, phone calls, and messenger conversations on his phone even when we are not together. Despite my efforts to delete messages, he still knows the contents accurately. Secondly, I urgently need to retrieve all text messages from July 5th between 12 am to July 6th 12 am when he accessed my phone and deleted messages without my consent. I was not able to sync those items that day, but I was informed that you could assist in recovering and restoring them to my phone. Your help in resolving these issues would be greatly appreciated. Thank you for your attention. I am hopeful that you can assist me with these problems. Kind regards, Nicole A.

I recently bought an iPhone 12 Max Pro from my AT&T store. While setting it up and transferring data, I noticed I couldn't select 5G, only LTE or 4G. After getting a new SIM card, the 5G option appeared, but it has disappeared again. I want to use the 5G I paid for. Can you assist me in resolving this issue?

On Tuesday around noon, my home WiFi suddenly stopped working. The router lights were flashing red, and I attempted various troubleshooting methods such as pressing the reset button, unplugging and replugging the router, and moving the Ethernet cable around but nothing has fixed the issue over the past two days. I solely rely on WiFi for my cell phone and TV usage and I am currently resorting to using public WiFi in town. During a recent call for assistance, I was urged to upgrade my plan and potentially get a new router, which made me uneasy. I cannot recall how long I have had my current router, but I do pay $48 per month for my service, which I believe is the 'basic 6' plan. Unfortunately, I do not have my account details with me right now, but I am willing to retrieve them if necessary. My son, who lives in Tulsa and works in Oklahoma City as a nurse, is helping remotely. Could you please consider sending a new router rather than scheduling costly repair visits? I have been a customer in Cushing since [redacted], residing at different addresses. Thank you for your assistance. Sharon Linder [redacted] E Moses St Cushing, Oklahoma [redacted]

I have been struggling to download the McAfee Internet Security Suite to my computer since July 8, [redacted]. McAfee provided a 90-day Total Protection Service after being contacted. However, I have 20 days left before it expires, and I am concerned about what will happen next. I contacted ATT tech support on 9/11/21 (ID M[redacted]9) and 9/16/21 (ID M[redacted]33), and they mentioned an ongoing engineering issue between ATT and Apple, unable to provide a solution at the moment. Despite AT&T mentioning alternate plans back in July, I have yet to receive further guidance or options for protecting my internet connection. According to ATT's policy, McAfee should be available for download at no extra cost for customers with internet speeds higher than 3.0, which I meet. I am looking for clear communication from ATT on how to proceed to ensure I have the protection I was promised after the 20 days are up.

I am experiencing significant issues with my iPhone 12. Despite my efforts, the phone has been malfunctioning for the past 6 months. It frequently enlarges itself uncontrollably, rendering it useless until it is restarted. Recently, it has also been kicking me out of the internet service, requiring repetitive restarts. These problems have been particularly inconvenient as I have had two surgeries in the last month and rely on my phone for medical appointments and communication with my daughter. Even though I have strong signal strength at my daughter's home, there is no service. When my daughter brought the phone to an AT&T store, they were unable to assist, claiming they do not have on-site technicians. I am frustrated with these issues and would like either a replacement phone or expert assistance to fix these persistent problems. I am also concerned about the influx of unwanted calls and texts, possibly related to Chinese phone invasions. I urgently request a resolution to this matter. Thank you. Rainell N.

I'm frustrated with having to repeat myself. It seems my initial message was not considered, created merely moments ago. This experience is pushing my limits. I am considering returning to Verizon, my long-standing carrier. My phone is acting strange. It randomly enlarges text and freezes for hours. Sometimes it kicks me off the internet. When attempting to power off the device, the screen enlarges, making it impossible to shut down, showing only the emergency button. This issue has persisted for six months. Upon visiting an AT&T store, I found no technical support, only sales staff. Frustrating! I receive unwanted calls and texts, including suspicious ones from unknown numbers. A new phone seems necessary as the current one may be beyond repair. Please address these concerns promptly. -R.N.

I'm 75 and luckily no signs of dementia so far. After cleaning up my laptop from 12 PUPs and 3 Malware, now I can't access my main email [redacted] I never set up a recovery phone number or email. When I try to log in, they send an 8-digit code to the email I can't access. My email is essential to me. Could someone go into my account, retrieve the latest email with the 8-digit code, and help me regain access? You can reach out through my younger sister's email [redacted]

The city conducted road work about a month ago that left a line exposed, and though a technician came to address it, the job remains incomplete despite assurances it would be finished promptly. I stress the importance of avoiding digging up both my driveway and my neighbor's driveway. The proposed solution is to run the line on the opposite side of the house, down the main road, and to the pole. It has been over a month since this issue arose, and it’s urgent that the necessary steps are taken to complete the job promptly. My wife has already tripped over the line, and our dogs have chewed on it. Your immediate attention to this matter would be greatly appreciated.

I am having trouble setting up my ATT/Yahoo email account in Outlook on my computer. Although I can receive emails through the browser, I am unable to do so on this device. I also need assistance in placing my Outlook data file correctly for accessibility. I would appreciate it if a professional could remotely access my computer to set up the email account and check for any abnormalities in my data and document filing system. Recently, my external hard drive files were encrypted, but they have been decrypted by a local computer service provider. Additionally, I no longer wish to use 1-Drive for storage since all files were empty. I have installed an external hard drive for backup purposes. I have two email addresses, [redacted] and [redacted], that I would like to set up on this computer using POP3 or IMAP protocols.

Today, a worker in our neighborhood was installing services for a new house and accidentally disrupted our internet and TV connection. Despite being loyal AT&T customers at the same address for 30 years, we are now left without service. We are frustrated as this issue was not our fault and every time there's a new installation in the area, existing services are affected. AT&T's earliest availability to resolve the problem is Wednesday which we find unfair considering our long-standing account. We have already checked our modem and equipment with no success. The customer support representatives we spoke to were disrespectful, laughing at our situation during a lengthy 1 hour and 49-minute call. We are eagerly awaiting a resolution and hope for a prompt response.

My name is Kevin J. My wireless number is [redacted]. My AT&T code is [redacted]. I have been chatting with support for 3 days. On Friday, I received a call from my doctor, but they couldn't hear me. When I called back, my phone was not on the network, showing "emergency calls only." I tried rebooting and resetting the network as advised by tech support, but it didn't work. The first tech said my ICICD number was wrong; the correct number is [redacted]. I also had issues with internet data not working and slow AT&T data speed. After a visit to the AT&T store, a tech replaced my SIM card, which improved calling but not internet speed. Eventually, they transferred the SIM card from the test phone, which fixed the internet speed issue. The tech mentioned there might be a problem with my account, and I was told to wait 24 to 72 hours for a ticket to be resolved. However, it has been almost a week with no resolution. I primarily use WiFi at home and rely on AT&T data when outside. Despite receiving two updates on my phone last week, issues persist. Due to a medical condition affecting speech, I prefer communication via chat and email. I would appreciate assistance in resolving these phone issues. Thank you, Kevin J.

We purchased two AT&T Nighthawk hotspots from our local store approximately 8 months ago. Initially, the connection provided speeds of 30-50 mbps, but over time, the speeds have significantly decreased. Currently, we are experiencing speeds in the single digits, occasional disconnections, and speeds fluctuating between 7-20 mbps. These speeds are insufficient to support the VPN connections needed for working from home post-COVID. After speaking with Tech Support, they identified that the IMEI numbers for the hotspots did not match our service plan, which was supposed to be for an IPAD. Collin made adjustments to the settings, and we are awaiting the outcome after resetting both hotspots. We believe we should receive a credit on our account for the inadequate service, as we have a month's worth of archived speed test results to validate our concerns.

I am Meredith L., and my account number is [redacted]64. I am seeking a clear answer about AT&T's ability to resolve my ongoing issue. We have been using DSL for the past 30 years, encountering approximately 15 outages during this time. Last week, after being without service for several days, I called and experienced a 40-minute wait on hold. Upon speaking with a representative, I was convinced to switch to a mobile hot spot as DSL is no longer supported. However, my current problem lies with my security cameras that require an Ethernet connection to function. I am inquiring whether AT&T offers a wireless option router that can connect to Ethernet. If not, I am interested in obtaining another DSL line or Uverse service at my rural location, where cable service is unavailable. Today, I was on hold for 20 minutes.