WE ARE A HOSPICE AGENCY ...we take care of terminally ill patients and their families...

GetHuman-suecmay's customer service issue with AT&T Business from January 2019

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WE ARE A HOSPICE AGENCY ...we take care of terminally ill patients and their families. **WE have moved to a new office over a month ago and our phones are still not working correctly. We have called almost daily...but no resolution has been found.**We have * lines...that are supposed to roll over to each other. But if a call comes in on line one and it is answered...the next call just goes to an UNKNOWN VOICEMAIL THAT SAYS WE CANT TAKE YOU CALL RIGHT NOW LEAVE A MESSAGE!!!!**WE DO NOT HAVE VOICE MAIL SERVICE AND CANNOT ACCESS THESE MESSAGES ....WE ARE MISSING BUSINESS CALLS AND CALLS FROM OUR PATIENTS.**THIS IS NOT ACCEPTABLE. Today we have no phones, no fax no internet.**We need a solution.**Account is Canon Hospice*This is our current ticket trouble number.*TKT* *****************ATT keeps telling us it is our phone company Guywire that is the problem.**Guywire is here telling me it is ATT*We need this problem solved.**In addition to all of This. Att still has not changed our service address in their computer. I have asked numerous times to have this changed...to no avail.**our current address is:****** Prytania, Suite **, New Orleans, LA ********** *** ******Sue May*Administrator*Please Respond!!
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AT&T Business

Customer service issue
Reported by GetHuman-suecmay
Jan 16th, 2019 - 9 mons ago
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Jan 16th 6:49pm