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AOL Customer FAQ

Top Answers & How-to Guides

What is AOL's Phone Number?

The question we are asked most often is about how to talk to AOL customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My AOL Account?

Whether you are closing your own AOL account or that of a loved one who has passed, you have options to choose from. You can close...

How Do I Change My Credit Card Number on AOL?

Sometimes changing your credit card information in your online account can be a daunting task. That's why GetHuman provides simple...
Ask any question you have about AOL customer service, get an answer now.

Recent AOL Customer Questions

I cannot access my mail for two days now : "rate limited " and i need to access for work, can you help ? thank you

It sounds like you are experiencing a rate limiting issue with your AOL Mail account. This typically occurs when there are too many requests sent within a certain time frame. To resolve this, we recommend waiting a little while and then trying to access your account again. If the issue persists, there may be additional restrictions on your account that need addressing. For the most up-to-date contact information, please refer to the link on this page.
Asked Sep 2, 2024 6:19 PM

I can't remember my password and my only verification is an old phone number I no longer have

If you can't remember your password and no longer have access to your old phone number, you will need to use an alternate verification method provided by AOL. This might include answering security questions, using a backup email, or other options. Follow the instructions on AOL's account recovery page to regain access.
Asked Jun 20, 2024 8:17 PM

What Do if I can't remember my password and my only verification is an old phone number ?

If you can't remember your AOL password and your only verification is an old phone number, you will need to update your recovery information. Visit the AOL account recovery page, follow the prompts to choose a different recovery option, such as email, or update the phone number if possible. If those options aren't available, you may need to go through identity verification steps to regain access to your account.
Asked Jun 20, 2024 8:11 PM

how can I get my account back without using my old phone number to do it

To recover your AOL account without using your old phone number, you can use your recovery email address or answer your account security questions. If neither of these options work, you might need to verify your identity by providing additional details linked to your account. Make sure to follow the instructions provided during the recovery process carefully.
Asked Jun 20, 2024 8:08 PM

how do I log in without a verification code

Unfortunately, if AOL has set up two-step verification for your account, you'll not be able to log in without the verification code. This additional layer of security is designed to ensure your account stays safe from unauthorized access. Once you enter your password, AOL sends a verification code to your registered phone number or email. You need to enter this code to access your account. If you're having trouble receiving your verification code, it may be worth checking your spam folder or ensuring that your contact details are up to date.
Asked May 8, 2024 3:02 AM

Help me with my AOL customer service issue

Email Recovery

How Do I Retrieve Deleted Emails on AOL?

As an AOL user, you may have accidentally deleted an email, or you deleted an email you need to retrieve for important information....

Account Management

How Do I Cancel My AOL Account?

Whether you are closing your own AOL account or that of a loved one who has passed, you have options to choose from. You can close...

How Do I Change My Credit Card Number on AOL?

Sometimes changing your credit card information in your online account can be a daunting task. That's why GetHuman provides simple...

How Do I Get Back into My AOL Account If I Don't Know the Password?

To reset your AOL password, you can either go to www.aol.com or use the Sign-in helper. On www.aol.com, you need to enter your e-mail...

How Do I Back into My AOL Account That's Locked?

Everyone forgets their login info from time to time, but there are many ways to recover your AOL account. You can either search your...

What Do I Do If My AOL Account Was Hacked?

AOL is a pioneer of the internet, providing dial-up services and internet access. If your AOL account gets hacked, you can follow these...

How do I recover my AOL account?

Realizing you are locked out of your AOL account is the worst. Luckily we've found all of the best ways to recover your account. Just...

How Do I Reset My Password with AOL?

It can be a hassle to reset your AOL password, but it does provide you the opportunity to keep your account safe and updated. here's...

Contact Management

How Do I Delete Contacts from My AOL Address Book?

This article explains to AOL users how they can delete contacts from their AOL address book. If you are an AOL customer who needs to...

Language Settings

How Do I Change the Language on AOL?

AOL is one of the oldest email services in the world. However, the service is not as prominent as it once was. Changing the language...
We look to the AOL issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
AOL issues reported to GetHuman
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