I was signed off (not my doing) my account the other night and I haven't been able to s...

GetHuman2463513's customer service issue with AOL from March 2019

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Before contacting them, items GetHuman2463513 may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2463513's own words
I was signed off (not my doing) my account the other night and I haven't been able to sign back in because I don't have that phone number anymore (it got disconnected before I could update it). The first time that I tried calling, I was told that my name (Mercedes) wasn't on the account but after the call I realized that it may be under my screen name (Punkster**), but when I tried calling back I was told repeatedly that my account wasn't accessible (I guess maybe because I could've accidentally given them the wrong name on the account originally). When I try to log in it doesn't say anything about the email*password being incorrect, it gets me all the way to the page where it asks for the phone number and that's where I'm having trouble. So I don't think that it's the email*password that's giving me problems.
GetHuman2463513 did not yet indicate what AOL should do to make this right.
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AOL

Customer service issue
Reported by GetHuman2463513
Mar 12th, 2019 - 5 mons ago
I have an issue with AOL too
Not resolved
Seen by 2 customers so far
Similar issue to 4034 others
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Timeline
GetHuman2463513 started working on this issue
Mar 12th 6:50pm