Our email account got hacked * days ago. We now added * step verification. THE PROBLEM...

GetHuman-gmoskov's customer service issue with AOL from June 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
Our email account got hacked * days ago. We now added * step verification. THE PROBLEM IS, I am getting AOL email on my iphone as usual but my husband is not. I need to add the long verification code to his phone. How do I get that? This is very inconvenient...getting hacked and now him not receiving email on his iphone.Thank you!
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Customer service issue
Reported by GetHuman-gmoskov
Jun 6th, 2018 - 2 mons ago
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-gmoskov started working on this issue
Jun 6th 4:27pm
GetHuman-gmoskov indicated the issue is not fixed yet.
Jun 6th 5:53pm
GetHuman-gmoskov indicated the issue is not fixed yet.
Jun 6th 5:54pm
GetHuman-gmoskov confirmed the issue is fixed. Hooray!
Jun 9th 6:43pm