This morning I logged into my account and was told it could not be acessed... I spoke t...

GetHuman-graemema's customer service issue with AOL from May 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-graemema's own words
This morning I logged into my account and was told it could not be acessed... I spoke to 'Josh' who said someone in Moscow had hacked my account and it would cost me £*** to clear it? I don't understand this - it's aol who I have had since **** (or thereabouts) and I do not have £***? I use this for my very small business (secretarial service) - just me Also I have Malware which is supposed to stop this being done? I am going to give you my sons email below mine is *****@***.com which obviously doesn't work????
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AOL

Customer service issue
Reported by GetHuman-graemema
May 15th, 2018 - 10 mons ago
I have an issue with AOL too
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Seen by 8 customers so far
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-graemema started working on this issue
May 15th, 2018 11:49am