The main account which is Fran***** is locked up, my name is James Merkle, my mother Fr...

GetHuman635092's customer service issue with AOL from April 2018

7275 similar
0 following
Help with my AOL issue
First: share to improve GetHuman635092's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman635092 to get a AOL rep on the line!
Always use the GetHuman Phone tocall AOL. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman635092 may need:
Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman635092's own words
The main account which is Fran***** is locked up, my name is James Merkle, my mother Frances Merkle is the main account. She lives in Florida and I live in New York. She said she talk to your support staff and they said they could unlock the account. The original phone number for the account was her old house number which ***-***-**** her house burnt to the good in august of last year, by the time she move into her new house the phone company gave her phone number out to another person. Her new house number is ***-***-**** and her new cell number is ***-***-****. She didn't know she had to update the account with the new numbers. How can we resolve this issue????
GetHuman635092 did not yet indicate what AOL should do to make this right.
I have an issue with AOL too
How GetHuman635092 fixed the problem
We are waiting for GetHuman635092 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AOL customer problems.
What Do I Do If My Aol Account Was Hacked?How do I recover my AOL account?
Do you have a customer issue as well?
We can help you get AOL's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having AOL issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman635092 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman635092
Apr 27th, 2018 - a yr ago
I have an issue with AOL too
Not resolved
Seen by 2 customers so far
Similar issue to 7275 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman635092 started working on this issue
Apr 27th, 2018 6:12pm