The main account which is Fran***** is locked up, my name is James Merkle, my mother Fr...

GetHuman635092's customer service issue with AOL from April 2018

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Help with my AOL issue
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Email on Account, Username, Password, and Name of Account Holder
GetHuman635092's next move: have a AOL rep call.
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The issue and preferred resolution, in GetHuman635092's own words:
The main account which is Fran***** is locked up, my name is James Merkle, my mother Frances Merkle is the main account. She lives in Florida and I live in New York. She said she talk to your support staff and they said they could unlock the account. The original phone number for the account was her old house number which ***-***-**** her house burnt to the good in august of last year, by the time she move into her new house the phone company gave her phone number out to another person. Her new house number is ***-***-**** and her new cell number is ***-***-****. She didn't know she had to update the account with the new numbers. How can we resolve this issue????
I trust that AOL will make this right and come up with a resolution that is fair.
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AOL

Customer service issue
Reported by GetHuman635092
Apr 27th, 2018 - 3 mons ago
I have an issue with AOL too
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Seen by 2 customers so far
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Timeline
GetHuman635092 started working on this issue
Apr 27th 6:12pm